SUSHMITA BANERJEE
MANAGER, AXIS BANK LTD
Bengaluru
Summary
Operations professional with robust background in managing branch operations. Known for driving process improvements and ensuring operational excellence. Focused on fostering team collaboration and achieving high results, adapting seamlessly to changing needs. Skilled in resource management and strategic planning.
Overview
6
6
years of professional experience
Work History
Branch Operations Manager
Axis Bank Ltd.
09.2019 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed daily compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
Education
Post Graduate Diploma in Banking And Finance - Banking And Finance
Manipal Academy of Higher Education
Bengaluru, India 04.2001 -
MBA - Human Resources Management
Ranchi University
Ranchi, India 04.2001 -
Bachelor of Arts - English Literature
MDDM College
Muzaffarpur, India 04.2001 -
High School Diploma -
North Point Children's School
Muzaffarpur, India 04.2001 -
Skills
Personnel management
Talent enhancement initiatives
Thorough management of daily opening and closing tasks
Sales team leadership
Compliance reviews
Operations management expertise
Goals and performance
Consistent dedication to high standards
Relationship building and management
Performance reviews
Hobbies
- Travelling
- Dancing
- Listening to Music
- Watching Sports
Timeline
Branch Operations Manager
Axis Bank Ltd.
09.2019 - Current
Post Graduate Diploma in Banking And Finance - Banking And Finance
Manipal Academy of Higher Education
04.2001 -
MBA - Human Resources Management
Ranchi University
04.2001 -
Bachelor of Arts - English Literature
MDDM College
04.2001 -
High School Diploma -
North Point Children's School
04.2001 -
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