Sneha Sur
New Delhi
Summary
Experienced front office administrator and airport ground support specialist with proven skills in training facilitation and travel coordination. Demonstrated ability to maintain efficient operations and enhance customer engagement. Committed to supporting organizational goals through effective administrative and operational support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Administrator
Anca International LLP
noida
05.2022 - Current
- Managed front desk operations, ensuring a welcoming atmosphere for guests.
- Coordinated appointment scheduling for team members and clients, enhancing communication and accessibility.
- Prepared meeting materials and arranged conference rooms for events.
- Facilitated onboarding by providing orientation details and scheduling training sessions, ensuring new hires acclimated quickly.
- Greeted visitors, answered phones, and directed inquiries, creating a positive first impression and improving visitor experience.
- Maintained personnel files and updated employee records to support HR functions.
- Recorded daily attendance and promptly resolved discrepancies.
- Scheduled interviews and communicated details with candidates and hiring managers.
airport ground staff
spicejet limited
new delhi
01.2020 - 03.2022
- Coordinated efficient boarding processes to ensure timely flight departures.
- Assisted passengers with check-in procedures and baggage handling to enhance travel experience.
- Managed inquiries regarding lost and found items, ensuring proper documentation.
- Conducted pre-flight inspections to confirm compliance with safety standards.
- Facilitated ground support activities, including fueling and aircraft servicing, to ensure operational readiness.
- Responded effectively to emergencies, including medical situations and inclement weather.
- Trained new staff on operational procedures and customer service protocols.
- Maintained communication between ground staff during shift changes for seamless operations.
Customer Service Representative
Lenskart Private Ltd
06.2015 - 11.2020
- Resolved customer complaints promptly, achieving high satisfaction through effective service.
- Assisted customers with product inquiries and order placements, ensuring seamless transactions.
- Provided insights on product features and benefits to enhance customer understanding.
- Maintained accurate records of customer interactions and transactions, enabling timely follow-up.
- Delivered information on promotions and special offers to drive sales.
- Trained new staff in customer service protocols and systems for quality assurance.
- Organized training sessions for new employees, equipping them with essential job responsibilities.
- Led team development of subject matter expertise across varied projects, boosting overall competence.
Education
Senior Secondary - Humanities
Summer Fields School
03-2013
Bachelor of Arts - Tourism And Travel Management
Indira Gandhi Open University
03-2013
Skills
- Event coordination
- Customer relationship management
- Training facilitation
- Effective communication
- Customer engagement
- Travel logistics
- Travel arrangements
- Budgeting travel costs
- Itinerary development
- Travel research
- Communication
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Bengali
Proficient (C2)
C2
French
Beginner (A1)
A1
Certification
Be10 AI certification.
Timeline
Front Office Administrator
Anca International LLP
05.2022 - Current
airport ground staff
spicejet limited
01.2020 - 03.2022
Customer Service Representative
Lenskart Private Ltd
06.2015 - 11.2020
Senior Secondary - Humanities
Summer Fields School
Bachelor of Arts - Tourism And Travel Management
Indira Gandhi Open University