SNEHIT CHANDRAN
Hospitality Expert
Trivandrum
Summary
Seasoned professional with over 18 years of proven success in meeting revenue targets and ensuring top-notch customer experiences. Currently serving as Cinema General Manager at PVR INOX Pvt Ltd, demonstrating expertise in management, finance, sales, service excellence, training, and more. Skilled in organizational vitality, career development, mentoring, succession planning, and performance evaluations. Strong leadership abilities, effective delegation, strategic planning, market execution, and exceptional relationship management across all business levels.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Cinema General Manager
PVR INOX Pvt Ltd
02.2023 - Current
- Enhanced revenue by designing effective marketing strategies for movie promotions and special events.
- Mitigated potential risks by staying informed on industry trends and adapting cinema policies accordingly to ensure continued success.
- Resolved escalated customer complaints professionally, maintaining positive brand reputation while addressing concerns promptly.
- Improved employee performance through regular evaluations, constructive feedback, and targeted training efforts.
- Championed employee recognition programs, fostering a sense of pride and motivation within the cinema staff.
- Collaborated with local businesses on cross-promotional opportunities to expand brand exposure within the community.
- Increased customer satisfaction by implementing new guest services initiatives and staff training programs.
- Developed strong relationships with film distributors, negotiating favorable terms for movie screenings.
- Increased overall efficiency by developing and implementing new operational procedures that streamlined daily tasks.
- Managed daily operations for smooth cinema functioning, ensuring profitability and positive guest experiences.
- Monitored ticket sales data to inform decisions about future film selections that catered to audience preferences within the market area.
- Coordinated successful special events such as private screenings or themed nights that attracted new audiences to the venue.
- Managed a diverse team of employees effectively, cultivating a harmonious work environment that encouraged collaboration and growth.
- Boosted concession sales with menu updates, improved product displays, and strategic pricing adjustments.
- Implemented cost-saving measures in areas such as concession inventory management, reducing waste and lowering expenses.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Asst. Food and Beverage Manager
Club Mahindra Resort Cherai
07.2022 - 01.2023
- Leading food and beverage team.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
Sr. Restaurant Manager
Holiday Inn Resort
03.2020 - 06.2022
- Sr. Restaurant Manager of Outlets- Zest coffee shop (220), Beach Grill Restaurant and In room dining.
- Continuously sought opportunities for professional development by attending industry conferences, workshops, and seminars.
- Developed successful marketing campaigns to attract new patrons and increase overall revenue.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.
- Streamlined communication between kitchen and front-of-house staff for improved efficiency during peak hours.
- Implemented cost-saving measures in food sourcing, reducing expenses without sacrificing quality.
- Established strong rapport with local community organizations through participation in events and promotions.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
- Recruited hired, and trained team members who contributed to the success of the establishment.
- Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
- Evaluated vendor relationships regularly to ensure quality products at competitive prices.
Restaurant Manager
Le Meridian Kochi
01.2018 - 02.2020
- Restaurant Manager of Venues- Latest Recipe coffee shop (145), Longitude bar (78), Fine Dining restaurant Ember (30) and Club Lounge.
- Handling day to day operation of multi restaurant & In Room Dining.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Asst. Restaurant Manager
The Leela Palace Chennai
02.2017 - 12.2017
- Worked for Spectra (153 covers) multi cuisine restaurant and Lobby Lounge (93 covers).
- Handling day to day operation of Spectra restaurant.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- In charge of getting the high score in QMS for Food and Beverage.
- Hygiene audit in charge of various outlet.
- Managing Duty Rota for different Venues.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Senior Executive of Restaurant
The Leela Palace Bengaluru
03.2013 - 01.2017
- Worked in Library bar for a year.
- Opened a signature luxury Le cirque Restaurant, a fine dining restaurant, worked for one year.
- Opened another restaurant Citrus (220 covers) after renewal, worked here for an one and half year.
- Handling day to day operation of Citrus restaurant.
- Focused towards business development with maximum satisfaction of guest.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Established team priorities, maintained schedules and monitored performance.
Senior bartender
Park Plaza Hotels
01.2012 - 02.2013
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- In charge of organizing various parties.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Head bartender
Grand Mercure Accor Hotel
03.2011 - 01.2012
- In charge of bar inventories.
- Creating upselling ideas for cocktails & drinks.
- Handling banquets parties.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Cidade De Goa Beach Resort
01.2010 - 03.2011
- Making cocktails& mocktails, serving the guests.
- Responsible for bar inventories.
- Assisting the junior stewards in their work, keeping the goal in mind to reach the profit level of the month.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bar Associate
Disney Cruise
11.2007 - 12.2009
- Serving the guests.
- Responsible for bar inventories.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for guests.
Education
Bachelor's degree - Hotel Management and Travel and Tourism
IGNOU
Diploma - Hotel Management and Catering Technology
ANN Institute HMCT
General purpose (GP) rating course - undefined
NUSI Maritime Academy
Higher Secondary Examination - undefined
National institute of open school
Skills
Operational efficiency oversight
Profile Snapshot
A competent professional with more than 18 years of accomplished career track of delivering and sustaining revenue targets and best customer experience. Presently associated with PVR INOX Pvt Ltd as Cinema General Manager (from 02/01/23 till present) Expertise in management, financial and sales techniques, service excellence, training and development, hygiene and the products and service offered in the Operations. Responsible for organizational vitality, career development, mentoring, succession planning and performance appraisals. Possesses leadership skills and the ability to delegate tasks and duties to other associates, good communication, listening and guest service skills. A proactive leader and planner with expertise in strategic planning, process formulation and implementation, market plan execution, and pre-sales efforts with skills in staffing and targeted marketing. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management.
Areas Of Expertise
- Operations, Managing day-to-day operations. Plan forecast and budget the revenues of the outlet. Responsible for achieving KRA, optimum utilization of resources, incorporating the element of luxury, plan and organize various theme set-ups, restaurant promotions or any other special occasions. Departmental Administration, Training on Standard Operating Procedures (SOP).
- Guest Relationship Management, Maintaining cordial relations with guests to sustain the profitability of the business. Maximizing guest's satisfaction level, monitoring guest's compliments, complaints & suggestions, providing efficient services. Handling guest grievances and resolving issues.
- Team Management, Imparting/organizing training programs for achieving pre-planned business targets. Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.
Professional Academic Credentials
- Bachelor's degree of Hotel Management and Travel and Tourism, IGNOU
- Diploma in Hotel Management and Catering Technology, ANN Institute HMCT - Goa, Food & Beverages
- General purpose (GP) rating course, NUSI Maritime Academy, Goa
- Higher Secondary Examination, National institute of open school, Ajmer
Place
Trivandrum, Kerala
Personal Information
- Total Experience: 18 Years
- Passport Number: F 350011
- Father's Name: Mr. K A Chandran
- Date of Birth: 03/07/85
- Marital Status: Married
Timeline
Cinema General Manager
PVR INOX Pvt Ltd
02.2023 - Current
Asst. Food and Beverage Manager
Club Mahindra Resort Cherai
07.2022 - 01.2023
Sr. Restaurant Manager
Holiday Inn Resort
03.2020 - 06.2022
Restaurant Manager
Le Meridian Kochi
01.2018 - 02.2020
Asst. Restaurant Manager
The Leela Palace Chennai
02.2017 - 12.2017
Senior Executive of Restaurant
The Leela Palace Bengaluru
03.2013 - 01.2017
Senior bartender
Park Plaza Hotels
01.2012 - 02.2013
Head bartender
Grand Mercure Accor Hotel
03.2011 - 01.2012
Bartender
Cidade De Goa Beach Resort
01.2010 - 03.2011
Bar Associate
Disney Cruise
11.2007 - 12.2009
Diploma - Hotel Management and Catering Technology
ANN Institute HMCT
General purpose (GP) rating course - undefined
NUSI Maritime Academy
Higher Secondary Examination - undefined
National institute of open school
Bachelor's degree - Hotel Management and Travel and Tourism
IGNOU
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