SNEHIT CHANDRAN
Operation Manager
Bengaluru
Summary
Operations Manager-Qualcomm leading operations management, quality control systems, and cross-functional coordination for customer-facing teams. Builds stronger performance through hiring, onboarding, and training 40 new hires per month, with structured reviews that improve accountability and daily execution. Aligns departments around clear communication channels to raise efficiency, productivity, and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Operations Manager-Qualcomm
Compass India PVT LTD
08.2025 - 06.2026
- Developed and implemented strategies to maximize customer satisfaction.
- Streamlined operations to enhance efficiency and productivity.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted performance reviews to identify improvement areas and developed targeted action plans.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
Cinema General Manager
PVR INOX Pvt Ltd
02.2023 - 05.2025
- Enhanced revenue by designing effective marketing strategies for movie promotions and special events.
- Mitigated risks by monitoring industry trends and adapting cinema policies to maintain competitive advantage.
- Resolved escalated customer complaints professionally, maintaining positive brand reputation while addressing concerns promptly.
- Championed employee recognition programs, fostering a sense of pride and motivation within the cinema staff.
- Forged partnerships with local businesses for cross-promotional opportunities, boosting brand exposure in the community.
- Developed strong relationships with film distributors, negotiating favorable terms for movie screenings.
- Enhanced operational efficiency by developing and implementing procedures that streamlined daily tasks.
Asst. Food and Beverage Manager
Club Mahindra Resort Cherai
06.2022 - 01.2023
- Led food and beverage operations, improving customer experience through strategic service enhancements.
- Introduced innovative food and beverage menu options, enhancing customer satisfaction and attracting new patrons.
- Developed staff training programs, elevating service skills and streamlining operational processes.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
Sr. Restaurant Manager
Holiday Inn Resort
03.2020 - 06.2022
- Sr. Restaurant Manager of Outlets-Zest coffee shop (220), Beach Grill Restaurant and in room dining.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Streamlined communication between kitchen and front-of-house staff for improved efficiency during peak hours.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
- Implemented cost-saving measures in food sourcing, reducing expenses without sacrificing quality.
- Developed marketing campaigns that attracted new patrons, contributing to revenue growth.
- Recruited, hired, and trained team members who contributed to the success of the establishment.
Restaurant Manager/ Banquet Manager
Le Meridian Kochi
01.2018 - 02.2020
- Restaurant Manager of Venues - Latest Recipe coffee shop (145), Longitude bar (78), Fine Dining restaurant Ember (30) and Club Lounge.
- Oversaw daily operations for multiple restaurants and in-room dining to ensure seamless service delivery.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Engaged with customers to gather feedback and implemented changes to enhance dining experience.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
F& B Executive / Asst. Restaurant Manager
The Leela Palace
01.2013 - 01.2018
- Handled day-to-day operation of Spectra restaurant.
- Supported restaurant manager in financial duties, including budgeting, forecasting, expense tracking, and payroll administration, to enhance operational efficiency.
- Achieved high score in QMS for Food and Beverage by ensuring compliance with quality standards and operational excellence.
- Developed and executed staff training programs to elevate service quality and enhance employee understanding of food safety standards.
- Managed duty rota for multiple venues to optimize staff scheduling and coverage.
- Conducted hygiene audits across multiple outlets to ensure compliance with health standards.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Worked for Spectra (153 covers) multi-cuisine restaurant and Lobby Lounge (93 covers).
Senior bartender
Park Plaza Hotels
01.2012 - 01.2013
- Managed bar inventory and restocked supplies, placing timely orders for spirits, beer, wine, and mixers.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maintained detailed inventories, notifying management of liquor, beer, wine, and bar supply needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Coordinated event logistics, ensuring seamless execution and guest satisfaction.
Senior Bartender
Cidade De Goa Beach Resort
11.2009 - 02.2012
- Managed high customer volumes during special events, enhancing guest satisfaction.
- Prepared cocktails and mocktails, delivering exceptional service to guests.
- Maintained a well-stocked and presentable bar to optimize customer experience.
- Oversaw inventory management for bar supplies, ensuring accurate stock levels.
- Ensured compliance with health and safety regulations through meticulous workspace organization.
- Supported junior stewards in achieving monthly profit targets through effective guidance.
Bar Back
Disney Cruise
01.2007 - 09.2009
- Served guests promptly, contributing to positive dining experience.
- Served guests promptly, contributing to positive dining experience.
- Managed bar inventories, maintaining optimal stock levels for seamless service.
Education
Bachelor in Hospitality - Hotel Management and Catering Technology
ANN Institute HMCT-Goa
GoaGeneral purpose (GP) rating course -
NUSI Maritime Academy
GoaHigher Secondary Examination -
National Institute of Open School
AjmerSkills
Operations management
Project management
Budget forecasting
Workforce planning
Revenue management
Vendor management
Safety compliance
Quality control systems
Process improvement
Guest service operations
Languages
- Hindi
- English
- Malayalam
- Tamil
Profile Snapshot
A competent professional with more than 18 years of accomplished career track of delivering and sustaining revenue targets and best customer experience. Presently associated with Compass India Pvt Ltd as Operations Manager-Qualcomm. Expertise in management, financial and sales techniques, service excellence, training and development, hygiene and the products and service offered in the Operations. Responsible for organizational vitality, career development, mentoring, succession planning and performance appraisals. Possesses leadership skills and the ability to delegate tasks and duties to other associates, good communication, listening and guest service skills. A proactive leader and planner with expertise in strategic planning, process formulation and implementation, market plan execution, and pre-sales efforts with skills in staffing and targeted marketing. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management.
Personal Information
- Total Experience: 18 Years
- Passport Number: F 350011
- Father's Name: Mr. K A Chandran
- Date of Birth: 03/07/85
- Marital Status: Married
Timeline
Operations Manager-Qualcomm
Compass India PVT LTD
08.2025 - 06.2026
Cinema General Manager
PVR INOX Pvt Ltd
02.2023 - 05.2025
Asst. Food and Beverage Manager
Club Mahindra Resort Cherai
06.2022 - 01.2023
Sr. Restaurant Manager
Holiday Inn Resort
03.2020 - 06.2022
Restaurant Manager/ Banquet Manager
Le Meridian Kochi
01.2018 - 02.2020
F& B Executive / Asst. Restaurant Manager
The Leela Palace
01.2013 - 01.2018
Senior bartender
Park Plaza Hotels
01.2012 - 01.2013
Senior Bartender
Cidade De Goa Beach Resort
11.2009 - 02.2012
Bar Back
Disney Cruise
01.2007 - 09.2009
Higher Secondary Examination -
National Institute of Open School
General purpose (GP) rating course -
NUSI Maritime Academy
Bachelor in Hospitality - Hotel Management and Catering Technology
ANN Institute HMCT-Goa