Snehita Mishra
Kharghar ,Navi Mumabi
Summary
Seeking a challenging career in an organization where I can effectively apply my management skills and knowledge. To renowned as an excellent expertise in logistics / supply chain management. To obtain a challenging position in shipping industry/supply chain management and implement the acquired skills & knowledge which add value to department goals and ultimately organizational growth & objectives.
Overview
9
9
years of professional experience
Work History
Deputy Manager (Pricing & Sales)
Transworld Group Of Companies
09.2024 - Current
- Maintain and update freight rates and systems to ensure competitive and accurate pricing.
- Provide import/export rate quotes to clients, ensuring clarity and accuracy in all communications.
- Liaise with Indian customers, and actively follow up on leads to foster business relationships and secure new opportunities.
- Collaborate with the U.S. marketing team to support customer requests, providing necessary assistance and product information.
- Prepare detailed reports, presentations, and update customer databases to keep internal systems accurate and up-to-date.
- Attend sales and customer service meetings to discuss strategies, track progress, and address client concerns.
- Maintain weekly tracking and Daily Sales Reports (DSR) to monitor performance and sales trends.
- Oversee drayage operations in the USA, ensuring timely delivery and handling of shipments.
Assistant Manager
DTDC Express INC
12.2022 - 08.2025
- Sea and Air Freight Management.
- Shipment Coordination.
- Rate Quotation and Negotiation.
- Client Relationship Management.
- Data and Record Keeping (DSR)
- Shipping Documentation and Compliance.
- Supply Chain Management.
- Communication and Problem Solving
Customer Service Partner
Maersk Logistics
02.2022 - 11.2022
- Build strong and lasting relationships with all the stakeholders within the customer's organization.
- Ensure all customer issues and queries are attended to on priority, with minimal escalations.
- Work with the team to deliver top-quartile results on customer experience, and drive an owner mindset for business growth.
- Placing a booking with the carrier through the carrier portal.
- Arranging the DO for the customer as per the SOP.
- Maintaining DSR for all ongoing shipments.
- Keep track of CLR with the customer.
- Sending SIs to the back office to file shipping instructions.
- ASN is submitting through MODS.
- Vessel space allocation management.
Senior Customer Service & Pricing
Transworld Group Of Companies
02.2020 - 02.2022
- Company Overview: Industry: TLSS - US Trade.
- Maintaining freight rates for port pairs on all our contracts.
- Keep tabs on all shipping line circulars, and update the system accordingly.
- Customer Service - attending to all customer queries and follow-ups with agents worldwide.
- Visiting shipping lines or customers, if required, and maintaining a report with them.
- Maintaining a tracking sheet every week.
- Quoting rates to customers for import and export.
- Maintain DSR for all our ongoing export and import shipments.
- Needs to work on old sales leads, as well as new.
- Liaising with all our U.S. marketing staff and attending to all their requirements.
- Preparing PowerPoint presentations, various reports
Customer Executive
Radiant Maritime India Pvt Ltd
06.2016 - 12.2019
- Company Overview: Industry: CIS (Commonwealth of Independent States) Destinations.
- Placing bookings in shipping lines.
- Handling key accounts and quoting the best negotiable rates to customers from the destination agent.
- Coordinating with the shipper and various destination agents regarding documentation and container stuffing.
- Follow up with CIS destination agents until the cargo reaches the destination.
- Getting invoice and BL details from the customer.
- Process the export declaration, submitting the BL details to the shipping lines.
- Taking ocean freight from different shipping lines.
- Coordinating with the shipper and operations person for documentation and container stuffing.
- Handling of Export LCL Nomination Shipments.
- Follow up on all the shipments from the origin and destination.
- Preparation of HBL and MBL.
- Getting approval on transit documents from the agent.
- Sending a pre-alert to the agent with all mandatory documents.
Education
MBA - Supply Chain & Logistics
Welingkar Institute of Management
Mumbai01.2019
Bachelor of Management Studies -
Mumbai University
Mumbai06-2016
Skills
- Proficient in Microsoft Office applications
- Strong communication skills
- Analytical Skills
- Flexibility with Time Zones
- Customer Relationship Management
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 12/21/95
- Nationality: Indian
- Marital Status: Married
Timeline
Deputy Manager (Pricing & Sales)
Transworld Group Of Companies
09.2024 - Current
Assistant Manager
DTDC Express INC
12.2022 - 08.2025
Customer Service Partner
Maersk Logistics
02.2022 - 11.2022
Senior Customer Service & Pricing
Transworld Group Of Companies
02.2020 - 02.2022
Customer Executive
Radiant Maritime India Pvt Ltd
06.2016 - 12.2019
MBA - Supply Chain & Logistics
Welingkar Institute of Management
Bachelor of Management Studies -
Mumbai University
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