Snehlata Kamble
Technical Consultant
Pune,Maharashtra
Summary
Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than 10 years.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
Work History
Technical Consultant
Allscripts
Pune, Maharashtra
02.2011 - Current
- Collaborated with client and interdepartmental peers to perform the application upgrades & migrations.
- Experience operating in offshore-onshore teams.
- Attention to detail and good organizational skills.
- Excellent leadership, interpersonal skills and organizational skills.
- Ability to manage priorities, multi task & flawlessly execute at speed.
- Exceptional stakeholder management skills with ability to influence business decisions and to drive analysis and problem solving of complex operational and technology issues.
Sr. Customer Service Executive
Mphasis
Pune, Maharashtra
05.2005 - 10.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Helped increasing the SCS scores to 95% or higher.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction .
- Implemented and developed customer service training processes.
- Conducted Process trainings for new batches.
Bulk Sales Manager
Jagtap Nursey
Pune, Maharashtra
07.2001 - 08.2004
- Delivered engaging sales presentations to new clients, explaining the information in simplified language to promote features and increase client base.
- Supervised sales team of 6 people, stepping in to support employees and deliver smooth sales processes for clients.
- Arranged Pesticides and Foliar sprays.
- Manged the entire rose section and we had at least 200 varieties of the roses & looked after the sales & maintenance.
- Also managed the Garden Accessories section which had the garden tools, pots, fertilizers, pesticides.
Education
Bachelor of Science - Botany
Pune University
Pune 06.1999 - 04.2001
Skills
Planning and organization
Best Practice Design (Created SOP Documents)
Communication As a soft skill, communication makes project teams run smoother
Technical guidance to clients
Project methodologies
Interdepartmental contact
Data analysis (Assessments of Server)
Reporting & analytics
Hobbies
Travelling, Gardening & Landscaping, Star gazzing.
Certification
Completed Prince II
Timeline
Technical Consultant
Allscripts
02.2011 - Current
Sr. Customer Service Executive
Mphasis
05.2005 - 10.2010
Bulk Sales Manager
Jagtap Nursey
07.2001 - 08.2004
Bachelor of Science - Botany
Pune University
06.1999 - 04.2001