RELATIONSHIP MANAGER
SNIGDHA MOHANTY
Axis Bank Ltd.
BHUBANESWAR,OD
10
years of professional experience
1
Certification
1
Language
Results-oriented Business and Financial Services Professional experienced in driving client-centric growth and portfolio expansion within regulated financial environments. Managed high-value client portfolios, delivering tailored banking, credit, and investment solutions aligned with financial objectives, while optimizing processes to enhance service delivery efficiency. Fostered cross-functional collaboration and mentored teams to support performance improvement, demonstrating adaptability in dynamic environments to enhance client satisfaction and retention.
Skills
Financial Analysis
CRM Platforms
Client Portfolio Management
MS Office Suite
Market Trend Analysis
Sales Process Optimization
Effective communication
Relationship management
Client management
Credit risk assessment
Relationship development
Time prioritization
Team management
Accomplishments
- Evaluated borrower risk profiles and formulated credit proposals in collaboration with underwriting stakeholders, contributed to a 25% improvement in approval turnaround times.
- Expanded the client base through insight-driven prospecting and sustained relationship development, delivered a 15% uplift in new account acquisition during the initial quarter.
- Streamlined CRM-driven onboarding processes and service controls, achieved a 30% reduction in turnaround timelines and reinforced service delivery benchmarks.
- Managed a diversified client portfolio valued at ₹40 crore across retail and HNI segments, consistently delivered revenue growth across banking, credit, and investment offerings.
- Drove 60% growth in portfolio revenue within 12 months through structured cross-selling, needs-based advisory, and focused client engagement.
- Maintained a 100% compliance score/ zero audit observations, ensuring strict adherence to regulatory, risk, and governance standards.
Work History
Relationship Manager
1 Year 7 Months- Managed mixed retail and HNI client book by structuring personalized banking, lending, and investment offerings aligned with evolving financial requirements.
- Expanded retail and HNI portfolios by delivering needs-based banking, credit, and investment solutions to maximize revenue and wallet share.
- Executed credit risk assessments and ensured regulatory compliance while streamlining client onboarding to meet turnaround time and governance benchmarks.
- Maintaining continuous alignment with regulatory standards and internal governance protocols, ensuring consistently high compliance performance indicators.
- Responsibilities:
Senior Business Development Manager
3 Months- Directed go-to-market execution and alliance-building efforts, leading commercial negotiations with strategic partners and delivering a 20% increase in overall revenue.
- Established structured sales playbooks and lead qualification processes, improving conversion efficiency and reducing the sales cycle by 40%.
- Designed sales forecasting models and monitored key performance indicators, presenting quarterly performance insights and strategic recommendations to senior leadership.
- Conducted in-depth market research and competitive assessments to identify growth opportunities and optimize pricing strategies.
- Led cross-functional teams while mentoring junior resources, enhancing collaboration and driving effective execution.
- Highlights:
Preferred Relationship Manager
6 Years 11 Months- Administered and scaled high-value portfolio exceeding ₹30 crore across 300+ clients, delivering structured advisory solutions and driving wallet share through targeted cross-selling initiatives.
- Developed and executed customized financial planning frameworks and asset allocation strategies aligned to individual risk profiles, leading to a 25% improvement in overall client satisfaction outcomes.
- Led integration and utilization of CRM analytics to enhance client segmentation and sales performance; designed and delivered training programs focused on product expertise and regulatory adherence for branch teams.
- Consistently surpassed annual performance benchmarks, earning recognition as a top performer in auto and two-wheeler financing, along with MDRT qualification and multiple 5 Star Awards.
- Applied data-driven insights to uncover growth opportunities and streamline service delivery processes, enhancing branch-level operational performance metrics by 20%.
- Highlights:
Management Trainee
2 MonthsEducation
Post Graduate Diploma - Marketing Management (PGDM)
BBA
Certification
IRDA Certified Registered Financial Planner (RFP)
Languages
English, Hindi, Odia
AWARDS & ACCOLADES
Million Dollar Round Table Qualification – South Korea, 5-Time Star Award Winner, Best Performer – Auto Loans, Top Performer – Two-Wheeler Loans (Rank 1 – Cluster Level), Highest Revenue Contributor (Branch & Cluster Level)
Timeline
Relationship Manager
Axis Bank Ltd.
11.2024 - 06.2026Read More
Senior Business Development Manager
Aurormia Entertainment Pvt. Ltd.
07.2024 - 10.2024Read More
Preferred Relationship Manager
HDFC Bank Ltd.
06.2017 - 05.2024Read More
Management Trainee
Pantaloons Fashion & Retail Ltd.
05.2016 - 07.2016Read More
D.A.V. School of Business Management
BBA
Read More
Xavier Institute of Social Service
Post Graduate Diploma from Marketing Management (PGDM)
Read More