Snigdha Ojha
Program Manager
Bhuabneswar
Summary
Dynamic Program Manager with a proven track record at TCS, excelling in project management and stakeholder communications. Successfully led cross-functional teams to deliver strategic initiatives, enhancing brand awareness and driving organizational growth. Adept at risk analysis and fostering team leadership, resulting in improved employee engagement and program outcomes.
Overview
18
18
years of professional experience
Work History
Program Manager
TCS
03.2021 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives
- Develop and implement strategic program initiatives that support the organization's overall objectives
- Establish and maintain transparent communication with stakeholders, program directors, and executives regarding program status, risks, and decisions
- Track program performance, milestones, and key performance indicators (KPIs)
- Established brand guidelines, metrics, and standards for the DC
- Defined and managed the brand communication strategy for the growth of TCS Delivery center
- Built, strengthened, and amplified DC's brand awareness with major stakeholders
- Owned the development and messaging of the brand narrative
Workforce Manager
TCS
07.2015 - Current
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Promoted organizational growth, increasing profit margins
- Increased employee engagement survey results
- Leveraged data analytics tools to track program outcomes, utilizing insights to make informed decisions about resource allocation and strategic planning.
- Streamlined processes for grant applications and reporting, ensuring timely submission and compliance with funding requirements.
- Implemented tailored employee development plans, resulting in improved overall performance and job satisfaction.
- Managed budgets and resources efficiently to maximize the impact of workforce development initiatives on targeted populations.
- Designed comprehensive career services, including resume writing workshops, interview coaching, and job search assistance, resulting in higher placement rates for program graduates.
- Collaborated with educational institutions and industry partners to develop relevant curricula that prepared learners for in-demand occupations.
- Promoted lifelong learning by creating accessible professional development opportunities for incumbent workers seeking career advancement.
- Led a team of dedicated professionals in delivering high-quality services and support to program participants and partnering organizations.
- Negotiated agreements with external service providers for cost-effective solutions that supported operational goals without compromising quality standards.
- Mentored staff members through regular feedback sessions on performance improvement areas while celebrating successes and achievements to boost morale.
- Championed diversity initiatives within hiring practices to foster an inclusive workplace culture that valued varied perspectives and experiences.
- Spearheaded community outreach efforts to raise awareness about available workforce development resources and enhance organizational visibility within target markets.
- Enhanced workforce development programs by identifying skills gaps and aligning training with industry needs.
- Facilitated cross-functional collaboration between departments for coordinated efforts in achieving organizational objectives related to workforce development.
- Anchored talent Transformation initiatives and Empowered clients to reimagine their goal setting, action planning, and skill building
- Advised policymakers on workforce development issues, contributing expert knowledge to influence the design of effective public policies that addressed local labor market needs.
- Anchored successful internship programs that combined classroom instruction with hands-on experience, increasing participant readiness for skilled employment positions
- Developed innovative recruitment strategies to attract diverse talent pools and increase the number of qualified candidates.
- Evaluated program effectiveness using data-driven assessments, implementing necessary changes to improve outcomes continually.
- Implemented new learning strategies depending upon employees' skill levels.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed training programs and development paths for managers and supervisors.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Managed new employee orientation process for new joiners each year.
Learning and Development Manager
TCS
04.2010 - 07.2015
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Increased employee satisfaction scores related to career development opportunities by implementing a transparent internal promotion process.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Championed a culture of continuous improvement by encouraging employees to actively participate in ongoing professional development activities.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Developed strong partnerships with external vendors to provide diverse learning opportunities for employees.
- Led cross-functional teams in the design and execution of large-scale company-wide training initiatives.
- Streamlined onboarding processes for new hires, resulting in reduced timetoproductivity.
- Aligned organizational goals with individual performance objectives through effective coaching and feedback sessions.
- Delivered engaging presentations and workshops at industry conferences, promoting the organization as a thought leader in learning and development strategies.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
- Fostered a culture of innovation within the organization by introducing new learning methodologies and tools, such as gamification and microlearning.
- Reduced employee turnover rates through the implementation of targeted retention strategies focused on professional growth opportunities.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Improved communication within cross-functional teams by facilitating collaborative workshops focused on effective communication techniques.
- Boosted employee engagement levels by creating an inclusive learning environment that encouraged open dialogue and knowledge sharing.
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Mentored junior team members, fostering their growth and increasing departmental expertise.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Selected and assigned instructors to conduct specific training programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Conducted training courses and prepared videos for long-term use.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Trained new hires to perform cross-training exercises with experienced workers.
- Implemented new learning strategies depending upon employees' skill levels.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Assistant Manager - HR
Paradeep Phosphates Limited
03.2009 - 03.2010
- Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
- Established strong relationships between management teams across departments through effective communication channels and routine meetings.
- Conducted exit interviews with departing employees to identify areas for improvement and obtain insights into overall employee experiences within the organization.
- Oversaw the implementation of updated HR policies while ensuring consistency across organizational levels for more efficient enforcement of rules governing the workplace environment.
- Created employee satisfaction surveys to gather feedback on workplace policies, procedures, and culture for continual improvement purposes.
- Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
- Assisted in diversity and inclusion initiatives, promoting an inclusive workplace culture that encouraged collaboration and innovation among all team members.
- Reduced employee turnover with targeted recruitment strategies and comprehensive benefit packages.
- Enhanced employee retention by implementing effective onboarding programs and conducting regular performance reviews.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Spearheaded the transition to a paperless HR system, reducing administrative workload and enabling better tracking of key metrics.
- Coordinated various team building events to promote collaboration, improve communication, and strengthen team dynamics among employees.
- Managed benefits administration processes, ensuring that employees received appropriate coverage based on their needs and eligibility requirements.
- Developed a company-wide training program, improving staff skillsets and boosting overall productivity levels.
- Supported executive leadership during periods of organizational change by providing guidance related to workforce restructuring efforts.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events and incentive programs.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
HR Lead
Tata Tele Services
03.2008 - 03.2009
- Streamlined recruitment processes for increased efficiency and better candidate selection.
- Championed continuous improvement efforts within the HR department by promoting innovation and best practices.
- Reduced employee turnover through the development of effective retention strategies.
- Delivered high-quality HR services while adhering to budget constraints, maximizing resources efficiently without sacrificing quality standards or outcomes.
- Optimized benefits packages, effectively balancing cost-efficiency with employee satisfaction levels.
- Enhanced company culture by initiating regular team-building activities and events.
- Spearheaded change management efforts during organizational restructuring periods, maintaining morale among employees throughout transitions.
- Facilitated open communication channels between staff members and management, fostering a collaborative work environment where all voices were heard
- Evaluated HR metrics consistently to identify areas for improvement and implement necessary enhancements in a timely manner
- Ensured legal compliance in all HR activities while minimizing potential risks to the organization
- Promoted diversity and inclusion through policy creation, training, and ongoing awareness initiatives
- Implemented successful training programs to enhance employee skills and career development opportunities
- Supported organizational growth by managing workforce planning initiatives
- Improved employee satisfaction by developing and implementing targeted HR policies and practices
- Successfully managed talent acquisition initiatives, partnering with hiring managers to meet staffing needs proactively
- Managed employee relations, resolving conflicts professionally to maintain a harmonious work environment.
- Boosted workplace productivity with the implementation of performance management systems
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Developed and implemented onboarding and orientation programs for new employees
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collaborated with managers to identify and address employee relations issues.
Education
Masters in Social Work - Social Work
Tata Institute of Social Sciences
Mumbai, India 04.2001 -
Skills
Project management
Timeline
Program Manager
TCS
03.2021 - Current
Workforce Manager
TCS
07.2015 - Current
Learning and Development Manager
TCS
04.2010 - 07.2015
Assistant Manager - HR
Paradeep Phosphates Limited
03.2009 - 03.2010
HR Lead
Tata Tele Services
03.2008 - 03.2009
Masters in Social Work - Social Work
Tata Institute of Social Sciences
04.2001 -