Snigdha Panda
New Delhi
Summary
Results-driven Operations Manager with a strong focus on detail and a proven track record of making critical decisions that enhance efficiency and productivity. Skilled in managing tight deadlines and conducting comprehensive team reviews to ensure alignment with organizational goals. Expertise in analysis and quantitative problem-solving fosters innovative solutions that contribute to company growth and continuous improvement. Committed to enhancing operational processes and delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Johnson Control Ind. Pvt Ltd.
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Evaluated employee performance (7 Direct reportees)and conveyed constructive feedback to improve skills.
- Perform special activities to reduce dispute of invoices.
- Involved in monthly internal audit dispute call and worked with team to improve their process knowledge.
- Working closely to adhere on SOX compliances with internal and external auditors (PwC) by submitting required set of data and evidence.
- Manage end to end process of contract accounting from booking to billing
- Streamlined contract accounting process to achieve operational accuracy of percentage 99.5%
- Handling Queries and providing resolution for end-to-end process related queries.
Subject Matter Expert
Accenture Solutions Private Limited
11.2019 - 05.2022
- Responsible for daily and accurate processing of new contract or amendment in the existing contract as per the customer requirement
- Contract Renewal and report generation to monitor the contract to compliance.
- Performing QC within team to maintain accuracy of work.
- Help executing Business Modelling services which support key decision makers in developing and implementing their transaction, financing, or operational decisions as per Service contracts.
- Changing the Database as per the signed contract with Banking Customers and Financial institutions.
- Preparing & reporting dashboard for the process to key stakeholders
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Ensures completeness, accuracy and appropriateness of Invoice sent to customer.
- Providing customer service according to their contracts, review account adjustments, resolve client discrepancies.
- Maintaining and analyzing the Service contracts of the customer as per the customer requirements by having direct interaction with the clients.
- DTP Preparation and analysis of queries and escalation received from customers.
- Conducted regular reviews of operations and identified areas for improvement.
- Reconciling Customer payment to open invoices and posting payments to accounts receivables
- Investigating and resolving Customer Payment Discrepancies
Accountant
Vikash Enterprises
04.2017 - 11.2018
- Evaluated and negotiated vendor contracts to reduce operational costs and improve customer service.
- Maintained an accurate and up to date accounting system that tracked expenses, revenues, and profits.
- Collaborated with other departments to resolve billing & Invoicing issue.
Education
M.COM -
DDCE, Utkal University
01.2019
PGDCA - undefined
IACT, Govt of NCT
01.2014
Bachelor of Commerce - undefined
Utkal University
Bhubaneswar, Odisha01.2008
Skills
- Strategic account oversight
- Team leadership
- Operational transition
- Analytical problem-solving skills
- Data-driven decision making
- Robotic process implementation
Timeline
Assistant Manager
Johnson Control Ind. Pvt Ltd.
05.2022 - Current
Subject Matter Expert
Accenture Solutions Private Limited
11.2019 - 05.2022
Accountant
Vikash Enterprises
04.2017 - 11.2018
PGDCA - undefined
IACT, Govt of NCT
Bachelor of Commerce - undefined
Utkal University
M.COM -
DDCE, Utkal University
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