Snigdha Penugonda

Senior Manager for India offices, overseeing end-to-end FM operations in Hyderabad and Gurgaon, covering 460,000+ sq.ft.

• Led a team of 22 staff, managing hiring, training, and performance optimization.
• Built and sustained strong client relationships, working closely with stakeholders to deliver consistent, high-quality services.
• Designed and enforced process checklists and SOPs to enhance service efficiency and audit readiness.
• Focused on continuous process improvement and team capability enhancement through tailored training sessions.
• Played a key role in implementing IoT-based FM solutions and optimized manpower deployment to reduce operational costs.
• Successfully managed multiple HOTO (handover and takeover) processes, coordinating with projects team for proper documentation and technical delivery.
• Introduced AMC frameworks for critical assets based on equipment aging and handover specs.
• Flagged and escalated potential long-term snags to clients during site transitions to prevent future issues.
• Led the site team in handling high-profile client and executive visits with excellence and zero escalations.
• Ensured full compliance across operations with zero audit flags or documentation lapses.
• Accountable for budgeting, vendor negotiations, and cost control initiatives aligned with strategic FM goals.
• Evaluated hiring, firing, and promotions requests.

Roles and responsibilities

• Supporting 80+ senior directors of the company and working towards onboarding new leaders and increasing the bandwidth
• Led a team of 24 associates across India, overseeing onboarding, workflow efficiency, and process discipline.
• Designed and implemented SOPs and flowcharts for key functions, improving consistency and training clarity.
• Improved TAT (Turnaround Time) and service outcomes by identifying bottlenecks and introducing measurable enhancements.
• Developed and maintained dashboards to monitor productivity, quality scores, and team performance.
• Revamped the ticket management process, increasing transparency, authenticity, and resolution speed.
• Drove CSAT (Customer Satisfaction) improvement plans through coaching, escalation mapping, and communication refinement.
• Collaborated cross-functionally to align service standards with leadership expectations and operational KPIs.
• Implemented new technology to streamline processes and improve operations.
• Monitored key performance metrics to identify areas for improvement.
• Worked on team yearly salary compensations.
• Implemented quality control with in the team for productivity improvement.
• Interview, hire and train qualified personnel.

Jones Lang LaSalle, Hyderabad Joined JLL as an Assistant Facilities Manager in NCR account and moved to Google Account in 2019 and later in September'21, got promoted as Facilities Manager.

Summary:

Managed overall sqft of 9,00,000 with approximately 20,000+ employees.

Roles and Responsibilities:

• Set and enforce departmental budgets, goals and deadlines.
• Accounting for building usage and organizational needs when planning activities.
• Control expenses to meet budget requirements.
• Create sustainable improvement initiatives for efficient use of energy.
• Evaluate facility operations and personnel for safety and health regulations compliance.
• Review and oversee new sites and renovation projects.
• Oversee facility space leasing and kept peace among units.
• Interview, hire and train qualified personnel.
• Create management reports outlining important facility statistics.
• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Monitored electricity and water systems for proper function to minimize costs.
• Directed tenant improvements to meet contractual demands and update building areas.
• Manged minimum wages for the respective staff in all the sites twice a year.
• Ensured right salary calculations, coordinated with the vendor to release the salaries on time.

Achievements:

• JLL Ethics Ambassador for year 2020-2021.
• Handled multiple site FDOB's and site handovers for renovation.
• Participated and won in "Continues Innovation work group".
• Working on Accessibility Gap Analysis for Team India.
• Worked on Covid-19 Vaccination drives and testing drive at site.
• Working on Vendor Compliance Awareness and training for Pan India Team.
• Ensured 100% compliance for JLL and Vendors.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.