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Certification
Results-driven IT Support Engineer and B.Tech graduate (Information Technology) with hands-on experience in technical support and IT infrastructure management. Certified AWS Cloud Practitioner adept in Jira incident management, remote desktop support, and network troubleshooting. Proven ability to collaborate on projects, assist with training, and contribute to successful service delivery.
Work History
Intern
2 Months- Assisted in developing cloud-based solutions for diverse customer needs.
- Collaborated with team members to troubleshoot technical issues and improve service delivery.
- Supported training sessions for participants to enhance AWS platform understanding.
- Conducted research on industry trends to inform program development and participant resources.
Education
B.Tech - Information Technology
Diploma - Electronics & Telecom
Secondary - Class 10
Skills
Ticketing & ITSM: Jira
Remote Support: AnyDesk
RDP
Operating Systems: Windows 10/11
Linux
Cloud - AWS: EC2
S3
IAM
Time Management
Incident Management
Collaboration Skills
Networking: TCP/IP
DNS
DHCP
Documentation: Technical Docs
SOPs
Project Coordination
SOFT SKILLS
- Analytical problem-solving with root-cause-analysis approach
- Clear communicator — technical & non-technical stakeholders
- Team player; handles multiple concurrent incidents under pressure
- Fast, proactive learner — adapts quickly to new tools/workflows
- Customer-first attitude; calm and patient in all support scenarios
Certification
- AWS Certified Cloud Practitioner - Amazon Web Services – CLF-C02
- AWS Re/Start Graduate - Amazon Web Services
LANGUAGES
English - Professional
Hindi - Fluent
Bengali - Native
Timeline
Intern
AWS Re/Start Program
01.2025 - 03.2025Read More
Asansol Engineering College
B.Tech from Information Technology
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Bengal College of Polytechnic
Diploma from Electronics & Telecom
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D.A.V. Public School
Secondary from Class 10
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