S. NIKHIL KUMAR
Catalog Specialist
Secunderabad,Telangana
Summary
An enthusiastic learner eager to contribute to team success through hard work, attention to detail and performance excellence.
Overview
4
4
Languages
1
1
Certification
7
7
years of post-secondary education
1
1
year of professional experience
Work History
Catalog Specialist
Amazon
Hyderabad, Telangana
03.2020 - Current
- Served as POC of Productivity Metrics for the entire team efficiently following the outlined steps of service.
- Carried out pilot vetting task for the launch of new store in TR (Turkey) Region.
- Evaluated several records for accuracy, value and status of preservation.
- Collaborated with EPCR Team in order to dive deep and resolve expired product's related complaints to greater extent by conducting pilot vetting task.
- Carried out analysis and discovered that majority of counterfeit complaints in IN Region were from Chinese Sellers/Manufacturers.
- Identified several brands in Q3 2020 leading to higher ccr complaints in various regions and taken specific actions to take down these sellers by implementing gating rules and additional checks.
- Worked as Quality Auditor for a week in Q3 2020.
- Have trained more than 30 New Hire's about the process and work structure.
- Directed as mentor and helped 10 + associates to clear their Ramp and go on live.
- Received "Rockstar Award" in Q3 2020 for maintaining good quality score.
- Carried out Brand Owner Audits for entire IN Region from Q4 2020.
- In Q4 2020 have identified sudden dip in TP complaint rates in New Markets i.e. AE, AU, SG and conducted study to find pattern/trend for these dip in TP's.
- Directed team in Q1 2021 for generating insights, carrying out pilot vetting tasks and preparing reports.
- Received Several Accolades from the team for being an effective mentor, carrying out several deep dives and taking the ownership of tasks.
Education
Bachelor of Commerce - Honors
Bhavan's Vivekananda Degree College
Sainikpuri, Hyderabad 06.2016 - 03.2019
MEC - Maths, Economics & Commerce
Bhavan's Sri Aurobindo Junior College
Sainikpuri, Hyderabad 06.2014 - 03.2016
S.S.C -
Model Mission High School
Lothkunta, Secunderabad 06.2011 - 03.2014
Skills
Microsoft Powerpoint
Research (Dive Deep)
Time managementMultitasking abilities
Good listening skills
Training & Development
Ownership
Constant Learner
Deliver Results
Certification
Certified Digital Marketer
Additional Information
- Environmental Activist
- Animal Rescuer
Timeline
Catalog Specialist
Amazon
03.2020 - Current
Certified Digital Marketer
09-2019
Bachelor of Commerce - Honors
Bhavan's Vivekananda Degree College
06.2016 - 03.2019
MEC - Maths, Economics & Commerce
Bhavan's Sri Aurobindo Junior College
06.2014 - 03.2016
S.S.C -
Model Mission High School
06.2011 - 03.2014