An enthusiastic learner eager to contribute to team success through hard work, attention to detail and performance excellence.
Overview
4
4
Languages
1
1
Certification
7
7
years of post-secondary education
1
1
year of professional experience
Work History
Catalog Specialist
Amazon
Hyderabad, Telangana
03.2020 - Current
Served as POC of Productivity Metrics for the entire team efficiently following the outlined steps of service.
Carried out pilot vetting task for the launch of new store in TR (Turkey) Region.
Evaluated several records for accuracy, value and status of preservation.
Collaborated with EPCR Team in order to dive deep and resolve expired product's related complaints to greater extent by conducting pilot vetting task.
Carried out analysis and discovered that majority of counterfeit complaints in IN Region were from Chinese Sellers/Manufacturers.
Identified several brands in Q3 2020 leading to higher ccr complaints in various regions and taken specific actions to take down these sellers by implementing gating rules and additional checks.
Worked as Quality Auditor for a week in Q3 2020.
Have trained more than 30 New Hire's about the process and work structure.
Directed as mentor and helped 10 + associates to clear their Ramp and go on live.
Received "Rockstar Award" in Q3 2020 for maintaining good quality score.
Carried out Brand Owner Audits for entire IN Region from Q4 2020.
In Q4 2020 have identified sudden dip in TP complaint rates in New Markets i.e. AE, AU, SG and conducted study to find pattern/trend for these dip in TP's.
Directed team in Q1 2021 for generating insights, carrying out pilot vetting tasks and preparing reports.
Received Several Accolades from the team for being an effective mentor, carrying out several deep dives and taking the ownership of tasks.
Team Leader – Data Analyst (Individual Contributor) at JP Morgan Chase & Co.Team Leader – Data Analyst (Individual Contributor) at JP Morgan Chase & Co.