S NIRANJAN KUMAR

• Manage overall export and import operations.

• Managed the staff of approximately 500+ with 10 direct reports.

• Recruit, Coach and Build the Team as per operational Requirements considering the annual budgets,

• Responsible for General Administration related to Staff Cafeteria, Transportation, and Staff Operational Requirements

• Develop, implement and continuously enhance air freight forwarding operational procedures (import and export).

• Managing the day-to-day Cargo Terminal Operations and Airport Warehousing will oversee a large-scale transformation of the operating facilities and environment of the cargo operation.

• Coordinates customs & customer communication and operational execution for divisional strategies; develop specific warehousing requirements based on strategic plans and customer expectations; designs the appropriate warehousing solution that incorporates logistics best practices.

• Bringing hands-on experience and best practice process knowledge to the role

• Build and maintain long term relations with clients, airlines and terminals.

• Flexibility to adjust work schedule based on operational requirements.

• Address complaints and key concerns impacting staff morale and performance.

• Advise authorities and other teams on contingency plans during incidents involving hazardous materials or goods.

• Analyse customers' needs to modify products and services.

• Develop Standard Operating Procedures (SOPs) for air cargo operations in accordance with industry standards and regulations.

• Develop and ensure that established policies, rules and regulations and procedures are followed.

• Develop contingency plans for areas affected by hazardous materials.

• Develop staff through capability development and coaching.

• Develop systems to ensure safety and security standards are followed.

• Develop warehouse planning methods, warehouse storage and layout plans.

• Establish SOPs for handling hazardous materials or goods.

• Evaluate severity of incidents involving hazardous materials or goods and determine manpower required for clean-up operations.

• Identify safety and security risks and develop plans to reduce identified risks.

• Lead continuous improvement projects to improve work safety and security.

• Lead organisational change management.

• Propose initiatives to enhance productivity and innovation.

• Review warehouse operations using supply chain and business management principles.

• Prepare and consolidate regular reports for management review

• Ad hoc projects as assigned .

• Warehousing, Customs procedure for bounded warehouse, International Import/Export and warehouse operations from the receiving of the goods to pallet buildup for the aircraft. On time services to the customers as per Service Level Agreement. Handling CHAs, Airlines and Customs officials. Familiarity of IATA, ICAO, DG, DGCA.

• Emergency Response, Profiling, Safety & Security of company assets, CCTV monitoring, Fraud and Theft detection, Auditing, Planning, Organizing and coordinating, Reporting, Admin & HR.

• Liaising with Customs-Trade representation, effective written Communication with Customs, arranging and leading trade meeting with customs, License renewal and other permission from customs

• Develops leadership team and provides daily oversight for all operational requirements for the staff; leads and develops hourly workforce teams in a combination environment.

• Managed the staff of approximately 500+ with 10 direct reports.

• Coordinates customs & customer communication and operational execution for divisional strategies; develop specific warehousing requirements based on strategic plans and customer expectations; designs the appropriate warehousing solution that incorporates logistics best practices.

• Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements.

• Effect necessary communication and motivation to staff. Monitors individual performance via observation and review of various productivity metrics. Counsels and disciplines as necessary.

• Develop and ensure that established policies, rules and regulations and procedures are followed.

• Develops leadership team and provides daily oversi

• Coordinates customs & customer communication and operational execution for divisional strategies; develop specific warehousing requirements based on strategic plans and customer expectations; designs the appropriate warehousing solution that incorporates logistics best practices.

• Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements.

• Effect necessary communication and motivation to staff. Monitors individual performance via observation and review of various productivity metrics. Counsels and disciplines as necessary.

• Develop and ensure that established policies, rules and regulations and procedures are followed.

• Develops leadership team and provides daily oversight for all operational requirements for the staff; leads and develops hourly workforce teams in a combination environment.

• Coordinates customs & customer communication and operational execution for divisional strategies; develop specific warehousing requirements based on strategic plans and customer expectations; designs the appropriate warehousing solution that incorporates logistics best practices.

• Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements.

• Effect necessary communication and motivation to staff. Monitors individual performance via observation and review of various productivity metrics. Counsels and disciplines as necessary.

• Develop and ensure that established policies, rules and regulations and procedures are followed.

• Ensuring services are provided and achieved in accordance with customer services agreements, Company policy and current legislations.

• SLA’s had been complied without deviations.

• Training to team members to ensure full understanding and compliance with customs procedures and services requirements

• Ensure in handling of cargo in accordance with operations procedure manual and service level agreements & Safety regulations

• Ensure in operations of Manpower staff level/shift patterns.

• Promote a culture of safe working within the Company and ensure full compliance with the company security regulations.

• Appropriate utilization of available warehouse equipment.

• Achieving the Desired goal of the management by reaching the KPI’s.

• Ensure safety and security of the Dock area
• Supervising the Cargo movements at the dock
• Provide service to customers in accordance with Customers Service Agreements, Company Policy and Customs procedures
• Ensure handling of cargo in accordance with Operations Procedure manual and Safety Regulations
• Monitor discipline of all staff including loaders to avoid acceptance of bribe / tips
• Ensure acceptance HERMES updation, checking weight and dimension
• Handling of missing parcels like missing parcels, wrong delivery and ensure consignment is delivered after checking VCT and to the right agent
• Controlling inspection area
• Stock reconciliation and ensure HERMES updating coincides with physical location of the consignment
• It should be 98% accurate
• Should take up any other job instructed by Duty Manager
• Responsible to handle all customers’ queries and maintain an effective Customer Relationship
• Promoting and driving the MORSE “safety first” culture through all levels of the organization
• Ensure MABBPL compliance with safety Security & Airport regulations
• Ensure agreed and contracted service standards are delivered to customers, maximizing the use of HERMES to provide performance data
• Ensuring all accidents and incidents are reported
• Coordinating with the supervisors
• Comply with Standard Operating Procedures (SOP)
• Zero pilferage/theft/ Zero Claims
• Customer Service- SLA’s compliances
• Safe working environment- Zero accident rate and Zero damage
• Utilization of manpower optimally at the dock area.

• Motivate the security staff to perform duties with zeal, enthusiasm, utmost alert and vigil
• Ensure that the security staff is very courteous and helpful to our customers, staff and visitors without compromising security
• Provide on-the-job training to subordinates to ensure full understanding and compliance with procedures and service requirements
• Ensure effective visitor management system
• Ensure handling of security duties in accordance with the Security Programme/manual of the Company and Safety Regulations
• Ensure safety is given equally importance as is security
• Ensure efficient management of manpower and duty deployment
• Efficiently dealing with Bomb Threat Calls and crowd control
• Efficient & Prompt in dealing with emergencies and evacuation procedures
• To communicate all the matters of security importance to the Manger Security and CEO, without loss of time
• Screening of Cargo as and when required and ensure the screening is happening as per BCAS guidelines
• Each employee has responsibility for his/her own work; for ensuring that it meets relevant quality and safety/ security standards
• Each employee has the responsibility and authority to alert the responsible manager if:
• Report any incident, accident or dangerous occurrence to their manager/Supervisor, who will then follow the procedures contained in this manual
• Educate safety procedures to staff
• Maintain constant vigil like perimeter rounds and report irregularities and non-compliance of safety procedures
• Periodically update the required training inputs to all outsourced security assistants under supervision
• Daily audit of Security & safety Related Documents Joined as Security Agent (AIR DECCAN) and got an internal Dept
• Change to Guest Services Agent and promoted as Guest Services Supervisor.

• Joined as Security executive and worked as Guest Services executive and worked as Ramp Agent later promoted to Guest services supervisor.
• In the achievement of their accountabilities ensuring that they are fully briefed/debriefed in relation to their provision of superior customer service, and maintenance of standards, as per the Standard Operating Procedures (SOP)
• Support, coach, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards
• Be a Role Model for this
• Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction
• Strive with your team to avoid complaints and earn compliments
• Be a Role Model for this
• Support the Guest Services team by ensuring reviews are conducted, or contributed to, for team members in accordance with corporate standards and within the stipulated time limit
• Establish Development Plans for frontline staff
• Be a Role Model for this
• Encourage team members and peers to come-up with bright ideas and generate Service Improvement Feedback (SIF)
• Be a role model for this
• Give good customer service
• Examine and report operational problems such as delay etc
• Reply to queries from other stations, Handling Agents and Govt
• Authorities
• Report discrepancies in day to day activities and recommend solutions
• Check post-flight documents, telex, prepare reports and check sheet for accounting purposes
• Check and rectify errors by outstations
• Maintain staff discipline and ensure they all comply with Company regulations
• Arrange extra manpower as and when necessary to handle delays or extra flights
• Provide cover for role above when operational requirements demand this i.e.., Act up
• Keep current, and communicate to others, changes, processes and procedures/SOP.