S N R Manojna Voleti
BENGALURU
Summary
Experienced BI Support Engineer familiar with user support and root cause analysis. Advanced knowledge of data analysis, problem solving and report support operations and dedication to see issues through to end. Works well in both remote and desk-side environments.
Overview
7
7
years of professional experience
Work History
BI Support Engineer & Jr. Data Analyst
DecisionAttic
11.2020 - 10.2023
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with outside departments to implement system-wide improvements.
- · Ensure timely release of BI reports through proper quality checks and support.
- Create appropriate documentation for the support activities and train end-users on how to utilize BI reports and provide support and maintenance.
- Build and manage a team of 4 members as Support Lead.
Senior Process Executive, Production Support
Tata Consultancy Services
10.2017 - 11.2020
- Had extended Support for ECM and PDMS applications.
- Built Knowledge base and created SOPs for streamlining ticket resolution process.
- Ensured all the assigned tickets are addressed and closed within the agreed SLA.
- Supported issues related to HR portal on Power BI platform.
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
Customer Support Representative
Infosys BPO Ltd, Bangalore
07.2016 - 09.2017
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues. Supported order management calls
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
Bachelor of Science - B. Tech in Computer Science Engineering
JNTU-K
Kakinada03.2016
Skills
Power BI Support
MIS & Production Support
Data Analysis
Data modelling & Understanding
SQL
Azure data bricks basics
Additional Information
- TVS motor Ltd.
- ABB
- British Telecoms
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Telugu
Bilingual or Proficient (C2)
Kannada
Intermediate (B1)
Timeline
BI Support Engineer & Jr. Data Analyst
DecisionAttic
11.2020 - 10.2023
Senior Process Executive, Production Support
Tata Consultancy Services
10.2017 - 11.2020
Customer Support Representative
Infosys BPO Ltd, Bangalore
07.2016 - 09.2017
Bachelor of Science - B. Tech in Computer Science Engineering
JNTU-K
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