S.N. Ruchitha Raju
Hyderabad
Summary
Innovative Senior Process Executive with 4 years of demonstrated expertise in process engineering and top level process leadership. Inspiring leader with proven success at spreading value of top-notch business processes throughout an entire organization. Especially gifted at making development and implementation of business processes entire team effort. Dedicated Process Executive successful at helping customers resolve problems, organizing applications and submitting paperwork. Good communicator and multitasker with a well-coordinated and thorough approach. Desiring a dynamic position with room for growth.
Overview
4
4
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions India Private limited
Hyderabad
08.2021 - 12.2023
- Responded to online or telephone requests for information and assistance.
- Standardized company processes and techniques via wide communication and collaboration with internal and external customers.
- Adhered to quality standards while performing regular audits throughout the organization.
- Resolved issues arising from process changes in a timely manner.
- Managed the development, testing, and implementation of new processes.
- Provided guidance on process optimization initiatives to maximize efficiency.
- Analyzed customer feedback and generated reports for management review.
- Developed and implemented process improvements to ensure efficient workflow.
Customer Service Associate
Sykes Business Services Of India Pvt. Ltd
Hyderabad
08.2019 - 06.2021
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Entered customer interaction details in Software to track requests, document problems, and record solutions offered
- Provided basic technical support for clients on a wide range of company products
- Boosted sales revenue by skillfully promoting diverse Product or Service options
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Bachelor of Science - Electronics And Computer Science
G.Pulla Reddy Degree And P.G College
Intermediate - MPC
Sri Chaitanya Jr College
Secondary Education - 10th
Castle Town High School
Skills
- Microsoft Office Specialist (MOS) Expert
- Teamwork
- Analytical skills
- Excellent analytical and problem-solving skills
- Process Mapping
- Quality Assurance
- Technical Troubleshooting
- Microsoft Excel
Languages
Telugu
First Language
Hindi
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
English
Proficient (C2)
C2
Timeline
Senior Process Executive
Cognizant Technology Solutions India Private limited
08.2021 - 12.2023
Customer Service Associate
Sykes Business Services Of India Pvt. Ltd
08.2019 - 06.2021
Bachelor of Science - Electronics And Computer Science
G.Pulla Reddy Degree And P.G College
Intermediate - MPC
Sri Chaitanya Jr College
Secondary Education - 10th
Castle Town High School
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