Sobha Mullapudi

• Ensure timely submission of invoices and accurate financial reporting for JLL and client
• Ensured invoices are prepared and submitted to customers, processed payments, and documented account updates.
• Coordinating with regional finance team for on time submission of invoices within agreed KPI
• Manage and reconcile Purchase orders, Invoices & Retention amounts on a monthly basis
• Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
• Met accounting deadlines consistently with good organizational skills and sound scheduling practices.
• Prepared monthly and deliverable-based invoicing.
• Prepared and submitted monthly billing reports to management for financial overview.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Reviewed and reconciled customer accounts to manage accuracy of payments.
• Monitored customer accounts to identify and rectify billing issues.
• Conferred with clients to explore solutions to identified billing errors and enacted prompt resolutions.
• Collecting the financial information and calculating the revenue generated.
• Extracting project error reports from Power BI and coordinating with the team to close the errors.
• Account reconciliations and assist in monthly closure process

Collections:

• Processed payments and applied to customer balances.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Responded to customer inquiries and provided detailed account information.
• Monitored outstanding invoices and provided updated details to clients
• Liaised with other departments to investigate and resolve order or invoice-related issues.
• Verified discrepancies to resolve vendor billing issues.
• Researched billing errors and discrepancies to initiate corrective action.
• Maintained accurate records of customer accounts and payments
• Prepared debt report which shows the details of outstanding invoices and with targets and explaining the reason for non payment.
• Preparation of Debt sheet monthly, quarterly and annually to submit to higher management to take appropriate decisions.
• Monitored customer account details for non-payments, delayed payments and customer disputes.
• Facilitated past due invoice payments by sending bill reminders and contacting clients.
• Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

• Processing of critical/urgent/utility invoices for the Accounts Payable process.
• Trained new joiners on the processing of PO & Non-PO based and utility invoices.
• Handling urgent requests from business contacts and complete resolution which involves invoice processing till payments.
• Processing of all supplier invoices (Priority, Regular) as per TAT, for USA & Asia Pacific & EMEA regions.
• Working on invoice related follow-ups with internal and external partners.
• Met month-end reporting objectives and deadlines.
• Performed reconciliations to drive accuracy and validity of financial information.
• Supervised processes to eliminate weak points or bottlenecks in business operations.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
• Participated in special projects to increase productivity and make meaningful impact on company and mission.
• Identified modifications to processes and procedures that would promote better efficiency.
• Determined and recommended methods to implement improvement opportunities.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Coordinating vendor dispute invoices and processing the same within the time frame.
• Interacting with customers for query resolutions.
• Review the suspended invoices and resolve the issues and post the invoices.
• Quality check process for invoices processed.
• Conducting weekly error analysis sessions with the team.
• Preparing daily global invoice hold reports for all regions and auditing of holds to check their authenticity.
• Interacting with customers for query resolutions and giving the information to clients for their queries.

Billing and Reconciliation (HealthCare):

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Maintained accurate records of customer payments.
• Responded to customer concerns and questions on daily basis.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Collaborated with customers to resolve disputes.
• Handled account payments and provided information regarding outstanding balances.
• Assisting customers in setting up the Autopay system
• Processing late fee charges on unpaid accounts
• Enrollment and disenrollment of dependents, newborns to the policy if required
• Auditing the workflow.
• Assisting the onboarded associates in training and auditing the work done by the new associates