Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sobha Chandra Singh Deo

Bengaluru

Summary

Experienced retail professional with 8.5 years in the industry, featuring 2 years in executive MIS at Reliance Retail Ltd. and 6.5 years in operations and finance at Shoppers Stop Ltd. Recognized for strong organizational coordination and communication skills, facilitating effective interactions at all levels. Currently exploring opportunities to expand skill set and contribute to team objectives.

Overview

8
8
years of professional experience

Work History

MIS Executive

Reliance Retail Ltd.
Bengaluru
02.2022 - 02.2024
  • Streamlined vendor onboarding process through the creation of vendor codes, rate negotiation, and database management.
  • Collaborated with cross-functional teams on procurement activities.
  • Executed processing of purchase orders, service orders, and STOs while maintaining precise transaction records.
  • Collaborated with accounts team to facilitate timely vendor payments, strengthening vendor relationships.
  • Oversaw NSO Consumables, optimizing inventory availability and accuracy.
  • Coordinated efforts in NSO to ensure successful launch of new stores.
  • Managed content administration, enabling smooth upload and publication across all stores.
  • Compiled budget versus expenses report and facilitated generation of reports to enhance decision-making processes.
  • Managed Capex and Opex strategies to enhance resource distribution.

CCA & Cash Assistant

Shoppers Stop Ltd.
Bengaluru
08.2017 - 02.2022
  • Collaborated with team members to streamline reconciliation processes effectively.
  • Prepared bank reconciliation statements to ensure financial accuracy.
  • Conducted card and cash reconciliations to identify discrepancies.
  • Managed gift card sales, tracking transactions for reporting purposes.
  • Examined inventory discrepancies between physical counts and book values on a periodic basis.
  • Monitored cash flow activity.
  • Assisted in month end close processes by ensuring that all reconciliations were completed accurately and on time.
  • Managed petty cash for distribution of associate and store expenses.
  • Compiled audit reports to confirm adherence to regulations.

CCA & CSD/FCD Team Member

Shoppers Stop Ltd.
Bengaluru
05.2016 - 08.2017
  • Optimized exchange process for customers, guaranteeing prompt and effective service delivery.
  • Employed GAN for service enhancement to elevate customer experience and satisfaction.
  • Resolved customer issues through CRM, leading to improved customer retention and loyalty.
  • Compiled report analyzing FC and non-FC contributions to sales, enabling strategic decision-making.
  • Cultivated relationships with top customers, executed telecalling activities to engage with customers, and addressed queries, leading to increased sales opportunities.

CCA & Fashion Assistant

Shoppers Stop Ltd.
Bengaluru
09.2015 - 05.2016
  • Ensured 100% compliance with SOP in inventory management, shrinkage control, and PICS.
  • Uphold exceptional customer service standards at all times.
  • Daily global count and checklist to be followed.
  • Enforcing visual display guidelines for section (colour, size blocking).
  • Sales target accomplishment, and team coordination.
  • Contribution toward the store target.
  • Resolution of customer complaints within a set timeline.

Education

MBA - Marketing

GITAM University, Vishakhapatnam
Andhra Pradesh
07-2020

Skills

  • Advanced Excel
  • SAP
  • NVR portal
  • MIS
  • Jio signage
  • MMS
  • CRM

Languages

Oriya
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

MIS Executive

Reliance Retail Ltd.
02.2022 - 02.2024

CCA & Cash Assistant

Shoppers Stop Ltd.
08.2017 - 02.2022

CCA & CSD/FCD Team Member

Shoppers Stop Ltd.
05.2016 - 08.2017

CCA & Fashion Assistant

Shoppers Stop Ltd.
09.2015 - 05.2016

MBA - Marketing

GITAM University, Vishakhapatnam

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Sobha Chandra Singh Deo