SOBHIT MAHESHWARI

Responsible to institutionalize and roll out automations with process as a support for launching Reliance 4G Wireline, NLD, Intracity and Critical O2A/U2C/Billing-Recharging systems

• Had institutionalize areas with Implementation of Charging Systems, Mediation, OSS-BSS applications across DC/AG3 locations of Reliance.
• Grassroots efforts to launch Multiple Portfolio Projects resulting in success of supporting customers growth and service.
• Leading PAN INDIA AG3 operations.
• Implemented different Operational Setup in different Environments.
• Implemented Disaster Recovery Setup to handle Major Applications and Customer Life Cycle.
• Collaborated with Regional and HQ Solutions and Delivery teams to identify, qualify and deliver solutions.
• Workflow requirements in wireline domain from cross functional stakeholder.
• Design Validation and approval for implement of process solution.
• E2E workflow process and get it implemented by concern ISO stake holders.
• Identify tasks for automation in New or existing process to reduce Life cycle time of E2E Service Order.
• Process and guidelines for scalable and efficient Fiber Networks using automation tools.
• Design and implement process solution based on requirement captured.
• Creation & implementation of telecom (Network/Service) processes related to Active & Passive Fiber Network.
• Creating, handling huge documentation writing and documents development lifecycle.
• Enhance performance delivery by Creating & Delivering New Projects to showcase different Operational Performance KPI's.
• Ensure to have standard Automation Platforms & Tools to fulfill business requirement to optimize time cycle and data quality.
• Process Efficiency- Implemented New Business Process improving Business Efficiency.
• Had worked with Partners and team to bring out standard Automation Platforms & Tools to fulfill business requirement to optimize time cycle and data quality.
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Resolved issues and recommended actions based on production and compliance reports.
• Identified and solved issues with production, workforce and material sourcing to drive business objectives.
• Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
• Led operational team in creation, roll out and management of new product lines.
• Evaluated product development strategies and prepared alternative approaches to exceed goals.
• Drove short-term and advanced promotional planning processes.
• Established performance goals for department and provided methods for reaching milestones.
• Improved Performance KPI's by implementing New Processes, Controlling measures, Reporting mechanisms.
• Identified opportunities to improve business process flows and overall departmental productivity.
• Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.

• Spearheaded Circle Operations as Delivery Manager.
• Have implemented structured Procedures to smooth IT operations in different sub domains.
• Appreciations received from Idea Cluster head, Business head.
• Process Efficiency- Implemented New Business Process improving Business Efficiency.
• 3G automation failures with reduction from 40% failures to 2 % failures increasing 3G Activations, hence Revenue.
• 100% Billing Completeness and Timeliness, improving payments/collections.
• Above 95% service Provisioning request within 0-60min along with completeness above 99.8%.
• Above 96% Payment Posting, much above defined 92.5% along with completeness above 99.6%.
• Supported Business with Vtopup availability leading to recharges increasing month on month from 7.7 million to 15 million.
• Supported Business with above 99% Smart Act activation getting completed within 1minute.
• Rolled out around 50 SIP’s supporting MAN hrs saving, CSAT improvement, Increasing Gross Revenue and EBITDA increased by 130% and 150% appx.
• Achieve Service Level Attainment (SLA) of 99.8 % by year end by high focus on addressing root causes & hygiene issues elimination.
• Achieve CERS/Cust Sat Survey rating of 8 or above for Circle.
• Ticket Reduction by around 40%.

• Spearheaded NORTH, Roll out.
• Implemented and managed Incubation(Innovation projects), projects worked and rolled out - Dynamic SIM Allocation, Mconference, Mreceptionist, M2M(machine to machine communication), NFC(Near field Communication), Mobile Etopup, Dynamic SIM tool Kit, Saral Rozagar, Mcommerce, Intellectual property Rights(IPR), Managed Services piece for VAS.
• Handled at National Level ETOPUP, KM, Webportal.
• Supported business with Daily revenue of around 8 Cr from recharges with number of developments rolled out in Etopup.
• Rolled out Good Contents on Aircel Website (name few)- 3G, MNP, Ideos, Peek, Wifi, Pocket Internet, Mobile Health IT HEAD, IBM INDIA PVT LTD.
• Overall IT operations in NORTH Circles including Infrastructure, Billing, CRM, ERP, Provisioning, Mediation, Prepaid, VAS, FMS, RA, MIS, HR/Sales apps, QA.
• Handled Solution Engagement and Delivery.
• Ensuring proper functionality and delivery of BSS/OSS Applications and Solutions deployed for Business support.
• Lead outsourced Circle IT Managers and their teams on daily operations and support activities, and ensure adherence to SLAs and committed timelines for all IT functionalities concerning Region
• Client Engagement, Recognized client problems with analysis, causes and developing alternative solutions with assistance of team.
• People Management, Recognized and rewarded team contribution, worked towards improving employee morale, and building productive, motivated team..
• Worked towards to build broader and more flexible approach to ensure customer satisfaction with Brand Essence.
• Coordination and Project implementation to drive timely delivery in both Infrastructure and Application area, at offices/ showrooms / call centers of Aircel
• Identified issues, analyzed information and provided solutions to problems.

• Implemented structured Procedures for Issue and Enhancement Tracking and Resolution.
• Achieved 50% complaints reduction, Appreciations from VEL CIO, IBM PMO, RDE.
• Handled Entire DC migration of Delhi & NCR Circle from Delhi to Pune.
• Handled Solution Engagement and Delivery.
• Ensured Circle Adheres to IBM process defined for Vodafone.
• Client Engagement, Recognized client problems with analysis, causes and developing alternative solutions with assistance of team.
• People Management, Recognized and rewarded team contribution, worked towards improving employee morale, and building productive, motivated team. Team members were awarded by BRAVO; SPOT – IBM awards along with I-MADE difference Awards from VEL.
• Implemented security policies and guidelines that have been defined by IBM for Vodafone project.
• Help in implementing automation projects that are developed to support national requirements for business or across LoB.

• Leaded Circle Operations.
• Scored high as First POSTION across 23 circles on ITSAT, CITHD and IT BSC scores for continuously 15 months.
• Scored STUPENDOUS in CITHD across 23 circles for continuously 12 months.
• Appreciations from HUB director, CIO, EC members/Business members
• Interface with business to understand business requirements and translate them to technical specifications for delivery of solution that meets business requirements
• Managed relationships with company strategic partners IBM, Nokia, Nortel and other technology providers.
• Help in implementing automation projects that are developed to support national requirements for business or across LoB.
• Scan market place to keep pace with technology which enables IT to support business growth and new automated ways of doing business
• Worked towards to build broader and more flexible approach to ensure customer satisfaction with Brand Essence of “THINK FRESH DELIVER MORE”

• Spearheaded management of country operations. Developed strategies, directions, developing policies, which support company Client base and in-house force. Managed Company Launch in India.
• Managed in-house new developments/new applications on Java and Mobile Technology for GSM and CDMA network.
• Launched company products with Indian Mobile Operators and Business groups to name few with some in pipeline Idea, Hindustan Times, NDTV, Airtel, MTNL, BSNL, Support to GSM/CDMA customers.
• Launched MOBILE content site which is one stop Mobile shop.
• Launched Company Indian and US website with new ideas integrated in its designing.
• Managed and controlled show of Company Products on all Mobile devices present in Market.
• Understanding client SLA'S and responsibility to deliver SLA'S, manage database, manage regular recruitments, co-ordinate with Team and other departments, conduct briefing and training, ensure smooth operations, streamline processes and process improvements, ensuring team morale and motivation.
• Managing and building partnerships and relationships with vendors and service providers to ensure current and future services needs are met.
• Manage & resolve problems relating to hardware and software, products, services and standards.
• Directed and managed Systems Department. This resulted in development of strategies, goals, and objectives, and agreement from executive on corporate implementation strategy.
• Successfully directed major upgrade to computer infrastructure involving hardware as well software.
• Handled resolved queries of Customers/Clients related to usage of Products

• In Hughes Software Systems - Headed Satellite Labs and supported management of Client Support, Systems based on, /Solaris & Windows and network hardware and software, data center facilities and client support.
• Supported the users working on ICO & THURAYA Satellite Communication Project.
• Managed & resolved problems relating to Customer Services, hardware, software, products.
• Responsible for the Solaris M/c’s & Windows m/c along with satellite m/c like ChM, ChU, LSRMS, GPS, DSX Panels.
• Installed New Software releases of Solaris & versions of Windows OS, third party software i.e. Oracle, Orbix, SEM on Sun M/c’s (Ultra & Sparc series).
• Carried out User administration – creating users, security of user accounts, Modifying User Accounts.
   Disk Administration, Device Administration, File systems Administration, Printer Administration.
   Installing /deleting Patches /Packages/Software’s.
   Planning, Performing Backups and restoring of Systems.
   Controlling Process, Monitoring System Performance, Tuning systems.
   Configuring NFS and Naming Services –DNS on Solaris m/c.
   Maintaining H/w & Software details of Project allocated.
   Monitoring Network performance.
• In GETMOBILE.DE-GERMANY-Reported to the CEO-IT. Accountable for the development of Code on Oracle with Solaris and management of computer based on Sun /Solaris & Windows and network hardware and software, data center facilities and client support.
• Responsible for developing Code on ProC for company.
• Code gives reports on Companies Finances in regards to selling of Mobile sets and Schemes, Selling of Mobile Service, number of customers and revenue generated, Profit incurred calculation
• Developed GUI on Oracle D2K for companies Customer Support to make users work easy in making entry or carrying out any transaction with database in Oracle 8i

Report to CGM – IT.

• Handled as Project In charge with support & service to customer Care, Clients, and Engg.team.
• Accountable for providing running PREPAID project to Circles of Escotel i.e. in UP-West and Haryana and to develop strategies to ensure proper functioning of project and services of Cash Card in Circles.
• Made various customer-specific SQL or PL/SQL programs. Made various UNIX shell scripts like for backups. UNIX administration.
• Resolved Customer / In-house problems of Prepaid.
• Training Customer Dep’t on front end of Prepaid to deal with database for any sort of transaction and to handle customer related query.
• Training OIS & Engg. Team for administering the servers and making sure of connectivity between Switch and prepaid Server.
• Dealing with Marketing and Purchase dep’t for launching of prepaid coupons in proper denominations.
• Responsible for loading of Prepaid GUI in all Customer Support Department.
• Installing Unix Servers and Windows NT m/c and installing cash card software on Unix with Informix as database.
• Responsible for Database administration, to check channels allocation for mobile calling, to grant user permissions on Informix database.
• Created prepaid coupons in Database, updating/modifying database data in case error also. Kept track of users logged into system for transaction with database.
• Generating reports related to revenue generated, coupons sold, expired coupons, mobile no’s sold in turn.
• Administered UNIX based Servers and carried out Networking with MSC and BSC on E1 links. Connectivity with OMC also.
• Managed and built relationships with vendors and service providers like DOT to ensure current and future services needs are meet.
• Responsible for Installing, Commissioning, testing BTS and M/w Units.
• Installed wave-guide cables, GSM antennas, M/w Antennas, Power rectifier and Battery backup systems for proper functioning of BTS, M/w, and DSX Units.
• Carried out Linking with DOT with radio relay equipments operating on 7.5 GHZ, 15 GHZ, 23 GHZ Frequency Bands.
• Keeping track of status of cards individually and as whole Base Station and M/W station.
• Uploading of Software’s required for functioning of cards in BTS, BSC.
• Generating and analyzing reports on UNIX platform on basis of day-to-day requirement.
• Carrying out maintenance from OMC.
• Carried out drive test into locations where signals are weak and where signals are required, thus resolved Customers issues.