Sobhith Mena Puthiyaveettil

• Working as a Cybersecurity architect and the responsibilities include managing end-to-end operations for cybersecurity and network security operations.
• Develop security architecture blueprints for new and existing customers, ensuring alignment with the organization's overall security strategy.
• Design and implement secure solutions that cover Web Application Firewalls (WAF), Intrusion Prevention Systems (IPS), Network Firewalls and Web Proxies.
• Integrate DDoS protection and other threat mitigation strategies into design frameworks.
• Oversee the deployment of security architectures, ensuring smooth implementation and minimizing disruption to operations.
• Collaborate with other IT and security teams to ensure the correct configuration of security technologies like IPS, WAF, and Endpoint Security solutions.
• Conduct at least quarterly reviews and updates of existing security designs to incorporate the latest threat intelligence and security trends.
• Analyzing customer requirements, identify business opportunity, provide guidance and support.
• Monitor delivery health and process adherences, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

• Conducted regular reviews of recovery strategies, refining tactics as needed based on evolving market conditions or case-specific factors in SOC and Infra Security domain.
• Assisted in the SOC Team and the Infra Security team of Cyber Defense Center policies for recovery management, ensuring compliance with industry best practices and legal requirements.
• Achieved higher success rates in asset recoveries by conducting thorough investigations and utilizing advanced tools.
• Improved recovery processes by implementing effective strategies and streamlining communication among team members.
• Fulfill the customer requirements using their current security toolset and meet them on their journey to modernize cyber operations.
• Automate security functions and create new use cases that are continuously updated to meet changing needs.

• Working as a cybersecurity architect and the responsibilities include managing end-to-end operations for cybersecurity and security operations.
• Monitors, researches, evaluates, and analyzes cybersecurity attacks using a variety of security tools, and guides the team in combating security threats in a timely manner.
• Manages, Monitors, and ensures delivery of security services to customers.
• Planning, designing, configuring, implementing and commissioning core IT security products such as Next Generation Firewalls, Cloud Web proxy, VPN Gateways, Wireless Security, Email Security gateway and Endpoint Security.

• Hands-on experience in devices such as Cisco ASA, FTD, Cisco Firepower, F5 LTM, GTM & ASM, Barracuda WAF, Cisco Umbrella Proxy, Microsoft EDR.
• Manage the overall network and security operations in collaboration with customers and multiple stakeholders. This is necessary to ensure that customer services are always up and running, and that users can access them without hindrance.
• Managing escalation and providing solutions to customers are part of his daily tasks.
• Oversee the implementation of new solutions related to network and security infrastructure. Involvement will include monitoring activities and providing technical expertise as required. The technical plan will be prepared and reviewed with appropriate approval.
• Consults with clients to assess physical and technical security risks to data and network, and develop security policies, security procedures and plans to minimize the impact of security gaps with respect to Wipro Infrastructure Security and Risk Management framework and Wipro Security operations.
• Responsible for any security major incidents, carry out in-depth incident analysis and provide a root cause analysis report to customers in the event of cyber-attacks.
• Prepares standardization and best practices for various security products, and reviews technical deliverables such as major change review and security operational documents review.

• Lead the day-to-day Security operations of Cyber Defense Centre, which support the security operations of more than 100+ customers
• Successfully lead a team of 25 engineers for supporting the day-to-day security operations for over 10+ customers by overseeing tickets and mails to verify quality and accuracy
• Hold the overall accountability for 24x7 operational management of the security operations for Cyber Defense Centre
• Hold operations review meetings with the customer representatives and project managers
• Attend the kick-off meetings and plan for information gathering sessions, migration and implementation strategies
• Accurately completed Root Cause Analysis for all the severity incidents to help ensure outages and downtimes were kept to a minimum
• Additionally hold the responsibility of Transition Manager and holds the entire responsibility to ensure a smooth transition
• Successfully completed the transition of 25 customer across the globe, complying with the standard security transition framework.

• Generating Weekly SLA, KPI Report for the Customer Service Assurance Team
• Preparing MOP & SOP for Graduate Trainees, New Employees
• Shift Lead for entire Activation Team
• Supporting for technical and process related task to entire Enterprise Team.

• Manage du Enterprise Fixed Services and perform the 1st Level Support
• Ensuring 24 x 7 support to Enterprise customers for all voice related issues
• Generating Weekly SLA, KPI Report for the Customer Service Assurance Team
• Preparing MOP & SOP for Graduate Trainees, New Employees
• Understanding & clarifying customer’s system specifications
• Coordinating with other departments in case of fault and outages
• Assisting (Avaya, Cisco, Nortel, NEC) PABX maintainers for Voice Services related issues.

• First level Troubleshooting for all network related issues
• Providing remote support to customers in the configuration and troubleshooting of branch end routers
• Configuring and Troubleshooting of wireless access point
• Involved in the Juniper and Cisco router installation project for branches
• Follow incident and change management process
• Analyzing new requests and implementing necessary configuration change in the network device
• Monitoring and managing of networking devices, which include Cisco Routers, Juniper Routers, L3 and L2 Switches, Dax Routers & Switches and Firewalls (Cisco FWSM, Watch guard)
• Configuring and troubleshooting Virtual Private Network (IPSEC) in Juniper Routers
• Involved in the ISEC implementation activity for the entire network devices
• Involving in all change implementation for all the network activities
• Managing and administering all LAN/WAN issues involving troubleshooting of the switches 6509, 4507and Routers 1800, 2800, 3700 series for intranet and internet applications
• Performing Security Health Check for Establishment of Service of the Network devices and Periodic Network Security Health Check of the devices to meet company standards
• NAT, PAT and Access list configurations in Firewalls for allowing or restricting traffic flows
• Performing Change, Problem and Incident Management according to ITIL standards.