
Goal professional with nearly 9+ years of experience in Customer Success Manager, Sales & Marketing, Vendor/Product Management, and Export/Import Management. Led effective relationship management, acting as a point of escalation, reviewing performance, checking client satisfaction, and extending the relationship accordingly. Built & maintained relations with senior leadership, business partners, and major stakeholders to establish strategic plans and objectives for programs or projects. Monitored sales, supported the Brand Manager in all decisions, and ensured a high level of competitiveness for the brand in the market. Evaluated the effectiveness of marketing programs, and provided market analysis and insights to senior management. Pivotal in improving customer engagement with the product through focused Market Research. Skilled in product marketing and brand marketing. Excellent situational awareness in handling objections in dynamic customer environments. Comprehensive experience in managing shipping operations for various global cargo-movement and freight markets including different commodities. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Self-motivated, takes initiative, assumes ownership, and runs programs with minimal supervision. Drive stakeholder engagement across peers and senior management. Ability to address and effectively engage large audiences and hold their interest. Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations. Provide guidance, mentoring, training, and delegate responsibilities to managers enabling their professional growth and development. Managed export/import operations encompassing the gamut of tasks for dispatching products from an international destination to another can involve a multitude of carriers, requirements, and legalities. A keen planner & implementer with demonstrated skills in devising & optimizing the service operations activities. Expertise in exhibition visitor record management and domestic/international inquiry database management. Experienced in liaising with the International & Domestic clients for various exhibitions. Skilled in managing logistics operations involving coordinating with companies. Worked on various software; proficiency in working on SAP.
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Managing the Front Office Operation
Microsoft Certified Teams Administrator
Adobe Certified Sales Advisor
Business development
Customer relationship management
Sales and marketing
Sales pipeline management
Business development and planning
Market research