Summary
Overview
Work History
Education
Skills
Internship
Timeline
Generic

SOBITA RANI MAHAKUR

Jamshedpur

Summary

Goal professional with nearly 9+ years of experience in Customer Success Manager, Sales & Marketing, Vendor/Product Management, and Export/Import Management. Led effective relationship management, acting as a point of escalation, reviewing performance, checking client satisfaction, and extending the relationship accordingly. Built & maintained relations with senior leadership, business partners, and major stakeholders to establish strategic plans and objectives for programs or projects. Monitored sales, supported the Brand Manager in all decisions, and ensured a high level of competitiveness for the brand in the market. Evaluated the effectiveness of marketing programs, and provided market analysis and insights to senior management. Pivotal in improving customer engagement with the product through focused Market Research. Skilled in product marketing and brand marketing. Excellent situational awareness in handling objections in dynamic customer environments. Comprehensive experience in managing shipping operations for various global cargo-movement and freight markets including different commodities. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Self-motivated, takes initiative, assumes ownership, and runs programs with minimal supervision. Drive stakeholder engagement across peers and senior management. Ability to address and effectively engage large audiences and hold their interest. Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations. Provide guidance, mentoring, training, and delegate responsibilities to managers enabling their professional growth and development. Managed export/import operations encompassing the gamut of tasks for dispatching products from an international destination to another can involve a multitude of carriers, requirements, and legalities. A keen planner & implementer with demonstrated skills in devising & optimizing the service operations activities. Expertise in exhibition visitor record management and domestic/international inquiry database management. Experienced in liaising with the International & Domestic clients for various exhibitions. Skilled in managing logistics operations involving coordinating with companies. Worked on various software; proficiency in working on SAP.

Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.

Overview

3
3
Languages
15
15
years of professional experience

Work History

Sales Advisor & Enterprise Account Manager

Sniper Systems and Solutions Private Limited
Bangalore
07.2022 - 03.2026
  • Create and maintain positive client relationships to build the business.
  • Sales strategy development and implementation to achieve growth and periodic sales targets (individual and team).
  • Understand client's needs and tailor products to meet client requirements.
  • Engage in up-selling and cross-selling of products to existing and new clients.
  • Build rapport with the client and create a potential pipeline for referral leads.
  • Meet periodic targets for sales via referral leads & outbound calls.
  • Product & Alliances Management by engaging with OEM/Distributors for commercials (Jamf, Adobe, MS and other products)
  • Conduct effective sales presentations for potential customers.
  • Maintain SLA protocols in day-to-day functioning for sales and support.
  • Acquisition of New Business and Retention of Existing Business.
  • Keep a tab on new products and services in the market for competitive advantage and to review strategies.
  • Prepare and present periodic sales reports through CRM.
  • Reviewing funnel of teams & individuals.
  • Team Enablement, webinar for the end users.
  • End-to-end planning and execution of marketing activities (physical and virtual).
  • Collaborated with team members to drive overall sales goals, contributing to a positive work environment.

Business Development Executive

Evalground
Bangalore
05.2021 - 06.2022
  • Develop comprehensive account plans (Revenue and relationships) & strategies across products and accounts
  • Marketing RVPs-approved data, products, services and solutions to a wider audience
  • Penetrating, understanding, and developing client relationships, whilst identifying growth within sales and revenue
  • Oversees activities related to assigned accounts including activities related to contracts, renewal and new business.
  • Managing sales pipeline within the company’s CRM system of both renewals with existing accounts and new business development opportunities, lead generation, and development prospects with car manufacturers/importers and other automotive-related companies.
  • Identifying rolling forecasts of sales and activities along with performance shortfalls and recommending/implementing corrective actions.
  • Deliver budgetary commitments and targets against all accounts
  • Working with Research and Consulting teams to develop innovative solutions based on Customer needs & voice.
  • Conducting product demos on the basis of client’s requirements.
  • Helping clients in conducting assessments.

Marketing Executive

Microlit
Lucknow
06.2018 - 02.2020
  • Managed end-to-end exhibitions; participated in international and domestic exhibitions
  • Prepared monthly & yearly sales promotional newsletters
  • Provided clients with information about new promotional opportunities
  • Examined the visitors/ clients records and managed client’s query (if any)
  • Constructed a two-way pipeline of communications that unleashed quality performance
  • Organized & shared pre-exhibition invitations and post-exhibition courtesy emails
  • Coordinated with the old & new international customers; planned domestic & export shipments
  • Managed the sales reports of domestic Sales Team; worked on various e-market portals
  • Organized & planned entire pre/post shipment documents such as Custom Invoice, Packing List, Export Declaration and Shipper Letter of Instruction
  • Maintained & prepared MIS reports of inward / outward logistics with a view to appraise top management and customers of the routine inventory management activities
  • Worked on Declaration, Delivery Note, BL/AWB instructions, Commercial Invoice, Certificate of Origin, Shipping Advice, and so on; coordinated with the CHA/Freight Forwards/Shipping Lines/Nominated Agents
  • Participated in Portal Management
  • Maintained record of sales, prepared MIS for daily/monthly sales reported by the Sales Team done

The Shipping Corporation of India Limited
06.2016 - 08.2016
  • Supported & assisted concerned officer in creating and confirming the freight bills for import containers, prepared discharge list and manifest and so on.
  • Generated bookings in the system for export containers; posted Form 13 after confirmation from vessel operator regarding space; made calls to customers reading container movements & planning and so on
  • Provided supported concerned officers with AFSYS system-related issues, report generation and verification, deletion of old bookings in the system.

Guest Service Representative

Radisson Hotel
Varanasi
12.2012 - 02.2014

Managing the Front Office Operation

Front Office Associate

Sarovar Portico
02.2012 - 12.2012

Front Office Associate

Hotel Rama International, ITC Group
01.2011 - 08.2011

Education

MBA - International Business

Lucknow University
Lucknow
01-2017

Supply Chain Analytics -

NPTEL in Collaboration With IIT Roorkee
IIT Roorkee

Bachelor - Tourism and Hospitality Services

Lucknow University
Orissa
01-2011

Skills

Microsoft Certified Teams Administrator

Adobe Certified Sales Advisor

Business development

Customer relationship management

Sales and marketing

Sales pipeline management

Business development and planning

Market research

Internship

Oct'09 - Feb'10 with Ambassador Ajanta, Aurangabad as Front Office Associate

Timeline

Sales Advisor & Enterprise Account Manager

Sniper Systems and Solutions Private Limited
07.2022 - 03.2026

Business Development Executive

Evalground
05.2021 - 06.2022

Marketing Executive

Microlit
06.2018 - 02.2020

The Shipping Corporation of India Limited
06.2016 - 08.2016

Guest Service Representative

Radisson Hotel
12.2012 - 02.2014

Front Office Associate

Sarovar Portico
02.2012 - 12.2012

Front Office Associate

Hotel Rama International, ITC Group
01.2011 - 08.2011

MBA - International Business

Lucknow University

Supply Chain Analytics -

NPTEL in Collaboration With IIT Roorkee

Bachelor - Tourism and Hospitality Services

Lucknow University
SOBITA RANI MAHAKUR