Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sofia Ghori

Customer Service Professional
Hyderabad

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Online Data Analyst

Telus international
07.2022 - Current
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Carried out day-to-day duties accurately and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Created plans and communicated deadlines to complete projects on time.

Home Tutor

Self employed
11.2021 - 05.2022
  • Developed parent and student relationships by offering interactive assignments for students and parents.
  • Reviewed class materials with students by discussing text, working out solutions to problems and reviewing worksheets or other assignments.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Developed academic strategies to improve student self-sufficiency and support academic goals.

Machine Learning Data Associate

Amazon
10.2020 - 11.2021
  • Systematically escalate problems or variance in the information tothe relevant owners, teams and managers according to the defined processes and standard.
  • Collaborated with multi-disciplinary product development teams to identify performance improvement opportunities and integrate trained models.
  • Tested and validated models for accuracy of predictions in outcomes of interest.
  • Understand performance metrics and process requirements to drive business in live environment.

Online Business Owner

Self employed
05.2018 - 04.2020
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Capitalized on social media platforms to increase market awareness
  • Optimized team hiring, training and performance.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Introduced new methods, practices and systems to reduce turnaround time.

Process Associate

Cognizant Technological Solutions
04.2017 - 03.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Effective liaison between customers and internal departments.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed over 30 customer video and audio calls per day

Education

Bachelor of Pharmacy - Pharmacy

Anwar Ul Uloom College of Pharmacy
Hyderabad, TG
10.2012 - 03.2010

GED -

M.S Junior College
Hyderabad, TG
05.2010 - 03.2012

High School Diploma -

Krishnaveni Talent School
Hyderabad, TG
06.2008 - 05.2016

Skills

    Social Media Management

undefined

Certification

Business Communication

Timeline

Online Data Analyst

Telus international
07.2022 - Current

Home Tutor

Self employed
11.2021 - 05.2022

Business Communication

02-2021

Machine Learning Data Associate

Amazon
10.2020 - 11.2021

Online Business Owner

Self employed
05.2018 - 04.2020

Process Associate

Cognizant Technological Solutions
04.2017 - 03.2018

Bachelor of Pharmacy - Pharmacy

Anwar Ul Uloom College of Pharmacy
10.2012 - 03.2010

GED -

M.S Junior College
05.2010 - 03.2012

High School Diploma -

Krishnaveni Talent School
06.2008 - 05.2016

Similar Profiles

CREATE PROFILE
Sofia GhoriCustomer Service Professional