Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofia Kaliberova

Panjim,GA

Summary

An Account Manager specializing in client relationship management and sales development with extensive experience in increasing client satisfaction. Adept at streamlining internal processes and implementing CRM systems for improved efficiency. Known for building long-lasting client relationships and developing tailored solutions to meet specific client needs.

Overview

5
5
years of professional experience

Work History

Account Manager

TDS Media
09.2022 - 09.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Conducted regular client reviews to identify opportunities for upselling, contributing to a 30% increase in average deal size.

Sales Manager

Green Air Care
08.2020 - 08.2022
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Customer Care Representative

S7 Airlines
06.2019 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Education

Bachelor - International Relations

Novosibirsk University of Economics And Management
Novosibirsk
06-2013

Skills

  • Client Relationship Management
  • Relationship Building
  • Sales Development
  • CRM Software

Languages

Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)

Timeline

Account Manager

TDS Media
09.2022 - 09.2024

Sales Manager

Green Air Care
08.2020 - 08.2022

Customer Care Representative

S7 Airlines
06.2019 - 08.2020

Bachelor - International Relations

Novosibirsk University of Economics And Management

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Sofia Kaliberova