Summary
Overview
Work History
Education
Skills
Timeline
Generic

BIKI Chowdhary

Consultant
New Delhi,DL

Summary

Results-driven BPO professional with over 1 years of experience in delivering exceptional customer service and support across voice, chat, and email channels. Skilled in handling high-volume interactions, resolving complex issues efficiently, and maintaining high levels of client satisfaction. Proven ability to adapt to dynamic environments, meet KPIs, and contribute to process improvement initiatives. Adept at using CRM tools and working collaboratively in fast-paced team settings. Committed to providing outstanding service and fostering positive client relationships.

Overview

1
1
years of professional experience

Work History

Public Relations Coordinator

Freelancer
Mumbai
02.2024 - Current
  • Developed press releases to enhance brand visibility and media coverage.
  • Coordinated media events to engage journalists and promote company initiatives.
  • Managed social media accounts to improve audience interaction and brand presence.
  • Collaborated with cross-functional teams to align messaging with marketing strategies.
  • Researched industry trends to inform public relations strategies and tactics.
  • Drafted internal communications to keep staff informed about company news.
  • Monitored media coverage to track public perception and industry developments.
  • Assisted in crisis communication planning to prepare for potential public issues.
  • Organized interviews for executives with television networks or radio stations.
  • Identified customer needs through market research and analysis and developed forward-thinking strategies.

Front Desk Receptionist

Jay Sofia Cruise
Dubai
08.2024 - 01.2025
  • Greeted guests warmly and assisted with check-in procedures.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Scheduled appointments and coordinated meeting room availability.
  • Maintained front desk area, ensuring cleanliness and organization.
  • Processed guest requests efficiently using hotel management software.
  • Collaborated with team members to enhance guest experience daily.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Coordinator, Public Relations and Marketing

Green Leaf
Thane
04.2020 - 07.2022
  • Developed engaging content for social media platforms to enhance brand awareness.
  • Coordinated press releases to effectively communicate organizational news and events.
  • Assisted in planning and executing promotional campaigns to attract target audiences.
  • Managed media inquiries and built relationships with local journalists and influencers.
  • Collaborated with internal teams to ensure consistent messaging across all channels.
  • Monitored industry trends to inform public relations strategies and marketing efforts.
  • Maintained relationships with media outlets by responding to inquiries promptly.
  • Assisted in the development of corporate branding guidelines across all channels.
  • Conducted market research activities to identify customer needs and preferences.
  • Analyzed competitor strategies in order to develop effective countermeasures.

Front Desk Receptionist

Crystal Symphony Cruise
USA
08.2015 - 12.2016
  • Greeted guests warmly and provided exceptional customer service at front desk.
  • Handled reservations using hotel management software to ensure accuracy.
  • Collaborated with housekeeping to maintain room availability and cleanliness standards.
  • Assisted in processing payments and maintaining accurate billing records.
  • Provided information about local attractions and services to enhance guest satisfaction.

Telemarketing Executive

Penta Software
Gurgaon
02.2012 - 06.2015
  • Conducted outbound calls to engage potential customers and promote services.
  • Managed and maintained customer databases to ensure data accuracy.
  • Trained new team members on telemarketing procedures and best practices.
  • Conducted outbound calls to promote products or services, answering questions and providing information.
  • Adhered strictly to company policies concerning customer privacy regulations.
  • Collaborated with team members to develop effective telemarketing strategies.

Education

NIOS
10

NIOS
12

Skills

  • Media relations
  • Press release writing
  • Social media management
  • Market research
  • Public speaking
  • Brand strategy
  • Event coordination
  • Customer communication
  • Team collaboration
  • Time management
  • Problem solving
  • Attention to detail
  • Media training
  • Media inquiry management
  • PR strategy development
  • Online strategy development
  • Crisis communication

Timeline

Front Desk Receptionist

Jay Sofia Cruise
08.2024 - 01.2025

Public Relations Coordinator

Freelancer
02.2024 - Current

Coordinator, Public Relations and Marketing

Green Leaf
04.2020 - 07.2022

Front Desk Receptionist

Crystal Symphony Cruise
08.2015 - 12.2016

Telemarketing Executive

Penta Software
02.2012 - 06.2015

NIOS

NIOS

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