Sofiya Tasleem
Visakhapatnam
Summary
Seven years of total experience, including three years of hands-on people management, results-driven team leader with a proven track record of boosting productivity and efficiently completing tasks. Skilled in strategic planning, process improvement, and team motivation. Excel at communication, problem-solving, and stakeholder management, ensuring seamless operations. Committed to fostering an environment that encourages teamwork and continuous improvement for optimal performance.
Overview
9
9
years of professional experience
Work History
Risk and Compliance ||
Uber Technologies Ltd
Visakhapatnam
06.2025 - Current
- Analyzed user activity, trip behavior, and account signals to identify potential policy violations, or risk patterns.
- Appropriate adverse actions (warnings, temporary holds, suspensions, or deactivations) in line with Knowledge Base (KB) guidelines.
- Strong analytical skills and ability to interpret complex data.
- Maintained high attention to detail while handling sensitive account reviews and risk-related decisions.
- Used internal tools and dashboards to document findings, actions taken, and case outcomes.
- Ensured all actions met compliance, safety, and quality standards set by Uber.
- Supported overall platform integrity by helping reduce fraud, misuse, and policy abuse.
- Worked efficiently in a fast-paced environment while meeting productivity and quality targets.
Team Leader
Conduent Business Services India LLP
Visakhapatnam
08.2024 - 06.2025
- Received stakeholder appreciation for being data-driven and team handling.
- I won the Best Team Award three times during my tenure, and the first runner-up once.
- Hosted WBR weekly, and provided data-driven recommendations to stakeholders to support informed decision-making and strategic planning with WFM, to improve forecast, shrinkage, and adherence.
- Managed relationships with internal and cross-functional stakeholders to ensure alignment on business priorities, performance expectations, and operational deliverables.
- Acted as a point of escalation for operational and people-related issues during the pilot phase, and later on as well.
- Collaborated with the Analytics team to review dashboards, performance, and validate metrics to identify any gaps.
Team Leader
Revolut Operations India Private Limited
04.2022 - 02.2024
- Led business and performance review meetings, presenting insights on productivity, quality, compliance, and risk metrics.
- Monitored adherence to SOPs, compliance guidelines, and quality standards, ensuring consistent execution across the team.
- Collaborated with cross-functional stakeholders to address operational challenges, improve workflows, and support process enhancements.
- Identified performance trends and shared data-driven insights to support strategic decision-making.
- Reviewed and analyzed team performance metrics, productivity reports, and quality statistics to track progress against KPIs.
- Drove goal setting and target alignment, ensuring individual and team objectives were clearly defined, and consistently achieved.
- Delivered coaching, mentoring, and performance improvement plans to enhance individual capability, and overall team effectiveness.
Financial Crime Reporting Analyst (SAR)
TIDE Platform Ltd
03.2021 - 03.2022
- Reviewing the transactions and creating SAR reports for the particular customer individual or entity basing extensive due diligence investigations using public and private databases in accordance with Anti-Money Laundering (AML), BSA and other regulatory standards to assist business units and prevent operational and reputational risks.
- Validate client information (RFIs) received from the Transaction Monitoring / Screening Functions in order to process Risk Events.
- Working closely with FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
- Provide feedback to the KYC Due Diligence Management team that will help ensure consistent quality across the team; proactively highlight potential issues to management and Compliance.
- Reviewed and analysed compliance monitoring reports and other related source documents for suspicious (SARs) and unusual (UAR) patterns of activity.
- Analyze significant financial crime risk events (e.g., SAR's, noncompliant transactions etc.) to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally across all relevant jurisdictions.
Business Risk Consultant
PricewaterhouseCoopers
Bangalore
08.2020 - 02.2021
- Worked on engagements where we supported banks and regulatory bodies to identify, stop and prevent money laundering (AML), fraud or other financial crime activity and ensure regulatory compliance.
- Helped in analysis of financial crime operating model in financial institutions but more importantly helped the team to improve it.
- Participation in due diligence related projects with the aim of assessing the AML / CTF / Sanction's compliance.
- Participation in financial crime risk assessment projects (AML /CTF, Sanctions); CDD / KYC process implementation.
- Responsibility for the quality and production of client deliverables.
- Supporting the team's business development initiatives; preparations of client proposals and meeting decks.
AML/KYC Analyst
HSBC
Visakhapatnam
06.2017 - 01.2020
- Complete end-to-end customer due diligence-based LOB procedures for all client types.
- Assess and assign risk classifications to clients and counter-parties expanding their business, as well as those incoming; where applicable, remediate KYC profiles due to changes in risk factors.
- Assist in the maintenance of Client Onboarding Procedures to ensure that the on-boarding, client maintenance process is documented, transparent, consistent, and sustainable.
- Review new and existing customer accounts, and verify their identities.
- Assess the risks associated with customers or products.
Education
Bachelors of Engineering -
Andhra University
Visakhapatnam, India05.2018
Skills
- Training and Mentoring
- Flexible and Adaptable
- People Management
- Stakeholder management
- Process improvement
- Team leadership
- Attention to detail
- Performance management
Timeline
Risk and Compliance ||
Uber Technologies Ltd
06.2025 - Current
Team Leader
Conduent Business Services India LLP
08.2024 - 06.2025
Team Leader
Revolut Operations India Private Limited
04.2022 - 02.2024
Financial Crime Reporting Analyst (SAR)
TIDE Platform Ltd
03.2021 - 03.2022
Business Risk Consultant
PricewaterhouseCoopers
08.2020 - 02.2021
AML/KYC Analyst
HSBC
06.2017 - 01.2020
Bachelors of Engineering -
Andhra University