Sofiyan Desai

Experienced healthcare professional with over 10 years in the US healthcare sector, specializing in Revenue Cycle Management. Currently an Assistant Manager at Aditadv Tech Pvt Ltd, successfully building a team and driving the growth of the RCM division, facilitating the company’s entry into the US healthcare RCM market. Instrumental in designing workflows and developing automation solutions to boost operational efficiency. Known for professionalism and strong interpersonal skills, consistently fostering positive relationships with management and colleagues. Dedicated to achieving operational excellence and delivering value in the healthcare environment.

• Operations Management:
• Formulating & implementing the department’s Standard Operating Procedures.
• 100% compliance to all Operational Metrics.
• Grooming associates work to enhance their skills and be ready for next level.
• Monitoring functioning of processes, identifying improvement areas and implementing adequate measures to maximize growth.
• Client Relations:
• Rendering high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.
• Delivering high-value services to Client for exalting their satisfaction levels.
• Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.
• Weekly, Fortnightly and Monthly business reviews to keep the client updated with all happenings, challenges and success of the project.
• Personnel Management / Training:
• Maintaining a high-performance standard by training/coaching process so that they are consistent, knowledgeable, friendly and courteous.
• Handling staffing, performance review and appraisal I for all the team members.
• Supervising operational functions such as staff briefings, review meetings, creating right working atmosphere for effective operations.

• Led and supervised a team of 200+ members to deliver high quality services
• Continuously monitoring operations to identify improvement opportunities.
• Understands and responsible for accomplishing task given by client in TAT, analysis and control, including identifying and tracking issues/trends, and pursuing remedial measures required.
• Ensure integrity of business processes by monitoring associates, procedures and outcomes against policies or accepted practices.
• Interacts with clients to onboard, resolve procedural and problems.
• Improve productivity and efficiency to make sure the department runs as well as it possibly can, with a smooth, efficient service that meets the expectations and needs of each client.
• Provide client support to manage existing business and evaluate daily task or work orders to determine and recommend solutions.
• Develop, implement and maintain corporate operations policy.
• Understanding of compliance and regulatory requirements with implementation.
• Oversee performance of team, address deficiencies and new updates, and assist and coach on daily basis to ensure in consistent of quality and production.
• Produces various reports preparation.
• Evaluating personnel performance and behavior, and initiates disciplinary actions.
• Understanding of regulatory processes within the healthcare field.
• Superb competency in professionalism, knowledge, and business skills for healthcare.
• Ethical judgement.
• Conversant on a variety of healthcare software.
• Quick thinking and adaptable in any situation Exceptional communication skills with all staff.
• Responsible for seating allocation.
• Organized day-to-day staff briefing and motivating team members in accordance to meet their tasks.
• Consistent in keeping less attrition.
• Goals committed to client achieved ahead of time.
• Co-ordinate and grooming potential candidates for next level.
• Responsible for standardizing processes and driving efficiency.