Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Sofya Ortman

Columbus

Summary

Professional with strong customer service expertise, focused on resolving issues and improving guest experiences through effective communication. Experienced team leader in customer-facing roles, skilled in training staff and managing interactions to ensure operational efficiency. Committed to enhancing service quality and fostering a positive work environment. Recognized for problem-solving abilities and collaboration skills, ready to drive guest satisfaction and operational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host

Mother Bear's Pizza
Columbus
10.2024 - 08.2025
  • Greeted guests warmly and managed seating arrangements efficiently.
  • Coordinated reservations and maintained accurate waitlist records.
  • Communicated with kitchen staff to ensure smooth service flow.
  • Assisted in training new hosts on operational procedures.
  • Handled customer inquiries and resolved issues promptly.
  • Monitored dining area for cleanliness and guest satisfaction.
  • Collaborated with teammates to optimize guest seating and service timing.
  • Provided menu information and recommendations to enhance guest experience.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Provided customers with accurate wait times and monitored waiting list.

Cashier Team Lead

Hobby Lobby
Columbus
10.2023 - 10.2024
  • Supervised cashier team, ensuring efficient customer service and smooth operations.
  • Trained new cashiers on register procedures and customer interaction techniques.
  • Managed cash drawer accuracy, conducting regular audits and reconciling discrepancies.
  • Handled complex transactions, including returns, exchanges, and gift card processing.
  • Implemented best practices for maintaining a clean and organized checkout area.
  • Collaborated with management to address customer feedback and improve service quality.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Answered customer questions and provided store information.
  • Developed strong working relationships with team members to foster collaboration.
  • Assisted customers with locating items within the store when requested.
  • Processed refunds and exchanges according to company policy.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Monitored cashier performance, providing feedback as needed.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Ice Cream Maker

Sno Biz
Columbus
03.2023 - 09.2023
  • I serviced snow cones
  • Took orders from the people rang up the order then would help prepare various kinds of frozen treats

  • Operated ice cream machines and maintained equipment cleanliness.
  • Assisted customers in selecting flavors and toppings for their orders.
  • Managed inventory of ingredients and supplies for production needs.
  • Created appealing presentations of ice cream products for customer display.
  • Stocked inventory of supplies needed for making ice cream including mix-ins, sprinkles, sauces.
  • Cleaned, sanitized, and maintained work areas according to established protocols.
  • Trained new employees on proper use of equipment as well as safety procedures related to food handling.
  • Monitored temperatures to ensure optimal freezing conditions during production.
  • Measured out ingredients accurately according to recipe instructions before mixing into a batch.

Playground Supervisor

Columbus Parks and Recreation
Columbus
05.2022 - 08.2022
  • Supervised play activities to ensure safety and enjoyment for all children.
  • Assisted children in social interactions, promoting teamwork and cooperation.
  • Monitored equipment and facilities for safety compliance and cleanliness.
  • Enforced park rules and guidelines to maintain a positive environment.
  • Organized games and activities to engage participants of varying age groups.
  • Communicated with parents about park events and children's behavior.
  • Collaborated with staff to address issues or concerns during playtime.
  • Maintained accurate records of incidents and reported them to management.
  • Directed students to and from playgrounds, reminding children to line up quietly at end of recess.
  • Supervised individuals on swings, slides and other playground equipment, keeping watch to avoid dangerous situations.

Education

High School Diploma -

Columbus North High School
Columbus Indiana
05-2025

Skills

  • Customer service
  • Team collaboration
  • Cash handling
  • Conflict resolution
  • Inventory management
  • Training and development
  • Time management
  • Effective communication
  • Safety compliance

Affiliations

  • I also volunteered at a vet clinic for my entire senior year working with a veterinarian, vet techs, and groomers to help me prepare for my future life as a veterinarian.

Certification

Through my high school I was able to complete a program to get my veterinary assistant license.

Timeline

Host

Mother Bear's Pizza
10.2024 - 08.2025

Cashier Team Lead

Hobby Lobby
10.2023 - 10.2024

Ice Cream Maker

Sno Biz
03.2023 - 09.2023

Playground Supervisor

Columbus Parks and Recreation
05.2022 - 08.2022

High School Diploma -

Columbus North High School

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Sofya Ortman