Soha Mujeeb
Hyderabad,TG
Summary
Personable and sold team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, improve customer support and be able to provide the right assistance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Flexible Technical Support Engineer with Two years of experience helping clients maintain smooth operations. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
LTIMindtree
10.2021 - 11.2023
- Worked for Azure Subscription Management and System [Microsoft]
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Consulted via telephone calls or chat to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Assisted Azure Enterprise Customers and partners in resolving issues with their Azure enrollments. Subscription Management. Act as their billing expert and help manage the entire Azure Cost.
- Resolve billing issues by providing assistance with the reports, refunds, or any waivers.
- Closely collaborated with the Product groups of Azure, Technical, and Operational teams within the support to deliver One Microsoft Support experience to customers.
- Actively took refreshers and training for the new batches, helping them.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Education
MBA - Systems And IT
Osmania University
Hyderabad, India08.2024
Bachelor of Commerce - Computer And IT
Osmania University
Hyderabad, India06.2022
Grade 11 And 12 - Commerce -
Indian International School
Dubai, UAE03.2017
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
- Customer Support
- Product Knowledge
- Customer Service
- Well versed in Excel
- Teamwork and Collaboration
- Fluency in English and Urdu
- Effective Communication Skills
- Call Documentation
Accomplishments
- Achieved appreciation for the writing of the emails, documentation and enhancing the customer support experience from renowned Microsoft World Wide Leader.
- Achieved the targets and topped the CSAT scores.
- Trained new batch by conducting refreshers and training sessions.
- Resolved product issue through consumer testing.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Arabic
Elementary (A2)
Timeline
Technical Support Engineer
LTIMindtree
10.2021 - 11.2023
MBA - Systems And IT
Osmania University
Bachelor of Commerce - Computer And IT
Osmania University
Grade 11 And 12 - Commerce -
Indian International School
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