Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Personal Accomplishments
Timeline
Generic

Sohail Ahmed Chopdar

Sr Advisor 2, Technical support at Microsoft
Belgaum

Summary

To become an expert and seek a position in a reputed organization where I can contribute my efforts, knowledge, and work skills, assuring mutual profitability, development, and growth.

Overview

7
7
years of professional experience
2017
2017
years of post-secondary education
2
2
Languages

Work History

Sr Advisor 2 Technical Support

LTI Mindtree
10.2022 - Current

Sr Advisor 2, Technical Support

LTI Mindtree
10.2022 - Current
  • Resolved escalated customer issues to ensure prompt resolution and satisfaction.
  • Monitored performance metrics to identify potential areas for improvement.
  • Conducted regular evaluations of engineering processes, recommending optimizations and enhancements.
  • Mentored junior engineers, fostering professional growth and project success.
  • Analyzed market trends and customer feedback to guide the development of new engineering solutions.
  • Implemented best practices in engineering standards and procedures for efficient operations.
  • Answered calls and emails from users concerning incidents or inquiries for information.
  • Evaluated incoming calls to classify issues related to hardware, software, or applications.
  • Worked on No Boot.
  • Worked on prem Environment from Windows Server 2008 – Windows Server 2024H2.
  • Worked on troubleshooting for the High CPU issue.
  • Worked on unexpected reboot issue.
  • Worked on High Memory and memory leak issues.
  • Worked on Server Hang Issue.
  • Worked on Application crash / hang issue.
  • Worked on slow boot / slow shutdown.
  • Have basic knowledge of shell topics like the start menu and file association.
  • Providing RCA on Unexpected reboot, High CPU, High memory, and Hang Issue.
  • Have basic knowledge of Active Directory.
  • Worked on DISM Utility tool.

Sr Advisor 1, Technical Support

Concentrix
05.2021 - 09.2022
  • Have strong knowledge about Windows performance.
  • Worked on No Boot.
  • Worked on the pre-production Environment from Windows Server 2008 – Windows Server 2024s.
  • Worked on troubleshooting for the High CPU issue.
  • Worked on unexpected reboot issue.
  • Worked on High Memory and memory leak issues.
  • Worked on Server Hang Issue.
  • Worked on Application crash / hang issue.
  • Worked on slow boot / slow shutdown.
  • Have basic knowledge of shell topics like the start menu and file association.
  • Providing RCA on Unexpected reboot, High CPU, High memory, and Hang Issue.
  • Have basic knowledge of Active Directory.
  • Worked on DISM Utility tool.

Trainee Finance Functional Consultant

Infidox Technologies
03.2020 - 05.2021
  • Providing offshore support for Finance Modules (GL & AP).
  • Supporting day-to-day operational issues.
  • Ensuring that issues get resolved and tickets are closed as per the SLA.
  • Raising and monitoring service requests with Oracle.
  • Supporting Month-End Period Closing & Year End Closing.
  • Preparing User training manuals (SOP creation of End-to-End P2P process).
  • Conducting user training.
  • Create a Requisition (PR) and a Purchase Order (PO).
  • Create PO Match Invoices.
  • Create Manual Invoices (Without Match).
  • Invoice validation, create accounting, and manage invoice holds.
  • Run Payment process request (PPR).
  • Makes manual payment.
  • Bank Reconciliation.

Process Executive

Cognizant Technology Solutions
01.2018 - 02.2020
  • Working as a Process executive in the Annuities claim process (Financial settlement).
  • Claims processing by verifying the documents received from the beneficiary.
  • Realizing process improvements, applying techniques to enhance productivity.
  • Promoting knowledge sharing activities by policy updates, error sharing, and quizzes.
  • Analyzing skill matrices of the Teammates and planning Training accordingly.
  • Analysis of Task completion time to ensure maximum output for the team, responsible for Task allocation.

Education

B.Com -

S.S.S Samiti College

P.U.C - undefined

S.S.S Samiti college

SSLC - undefined

Seventh Day Adventist High School

Skills

  • DFM

  • Case Buddy

  • Performance Monitor

  • Dump Check Tool

  • Process Monitor

  • Rammap

  • WPR

  • WER

  • Task Manager

  • Resource Monitor

  • Process Explorer

  • Poolmon

  • MS Word

  • MS Excel

  • Outlook

  • Natural leadership

  • strong team building

  • motivational skills

  • Flexibility

  • adaptability

  • effective performance

Personal Information

  • Date of Birth: 05/04/95
  • Marital Status: Married

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge.

Personal Accomplishments

  • Spotlight for exemplary focus on performance excellence
  • Successfully executed 'Fun at work' as the chief fun officer
  • Awarded the extra miler award from the client and best performer for the quarter
  • Have been a top performer at work with no unplanned or sick leaves since the date of joining
  • Meet SLA, Accuracy, and productivity as thresholds
  • Always kept the score well above the target so that the team's target is always met
  • Consistently been appreciated with the highest number of CSAT, along with maintaining a 90+ quality
  • Awarded as a star performer for the first quarter of 2022 at Concentrix
  • I was the only one who was nominated for providing the best customer experience throughout Concentrix in India

Timeline

Sr Advisor 2 Technical Support

LTI Mindtree
10.2022 - Current

Sr Advisor 2, Technical Support

LTI Mindtree
10.2022 - Current

Sr Advisor 1, Technical Support

Concentrix
05.2021 - 09.2022

Trainee Finance Functional Consultant

Infidox Technologies
03.2020 - 05.2021

Process Executive

Cognizant Technology Solutions
01.2018 - 02.2020

P.U.C - undefined

S.S.S Samiti college

SSLC - undefined

Seventh Day Adventist High School

B.Com -

S.S.S Samiti College

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Sohail Ahmed ChopdarSr Advisor 2, Technical support at Microsoft