Sohail Jalia
Thane,MH
Summary
Agile Certified Practitioner (PMI-ACP), with Total 20+ years of experience in Travel domain including GDS,-Delivery Management Airline Reservations ,PNR handling, , SSR handling, Fares Audit ,Airline PRA and DCS. Handled various roles like, Delivery Management, Project Manager Business Analyst, Business Development, Team leader and Customer Service Agent. Can communicate effectively with any level in the organization in English and Hindi language. Prolonged management skills with strong decision making capability and effective team handling demonstrated while working with WNS Pvt. Ltd, Qatar Airways Group, Abacus Distribution Systems, Amadeus GDS and Accelya Kale Solutions Ltd.
Overview
21
21
years of professional experience
Work History
Principal Product and Technology Consultant -APAC
Sabre Travel Network
01.2018 - Current
- Managing a large conversion across APAC Region
- Actively Participating in reporting and providing input to Regional leaders for Executive Meetings
- Mentoring Team Colleagues
- Actively participate in Pre-Sales, Project Management and assisting Product and Technical Consultants
- Driving Continuous improvement of the Processes and Productivity & Challenging the existing status quo of the processes being followed for conversion.
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
- Mentored junior team members to foster professional growth and promote knowledge sharing within the organization.
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
- Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
- Streamlined business processes for increased efficiency and productivity through the integration of cutting-edge technologies.
- Designed user-friendly interfaces that simplified complex tasks while maintaining high levels of functionality across multiple platforms.
- Controlled development of test areas, systems test data and testing methods prior to implementing new systems.
Associate Manager –Business Analysis
Accelya Kale Solutions Ltd.
07.2015 - 07.2016
- Identified business requirements/ issues and provided functional guidance / solutions to meet customer expectation for Air Serbia , LATAM airlines
- Responsible for requirement gathering for Revera RA systems implementation for LATAM
- Provided Solutions by mapping various business processes of client with the Product
- Identified Business Risks and provided Mitigation plan to Project Managers for LATAM
- Analysis of Testing results and signoff
- Provided support and review for product documentation and training manuals
- Created Process Flowcharts and presentations for LATAM implementation
- Good understanding about Sales Source files reported through BSP/GDS
- Good understanding on master data maintenance.
Team Leader –Implementation and Business Development
Amadeus GDS
10.2013 - 06.2015
- Responsible for developing business in increasingly diverse Market
- Devised a Strategy to achieve the targets by providing necessary guidance to other members of team
- Managed Project Activities with regards to smooth transition for 5 Agency from one GDS to Other
- Identified 20 potential clients and aim to win them as repeat customers
- Time to time evaluated employees with regards to their performance and given constructive feedback for their improvement.
Senior Executive
SABRE(Abacus Distribution Systems)
01.2008 - 03.2013
- Responsible for Query Handling with regards to PNR Creation, Issuance of Tickets, Reissue of Tickets, Refunds
- Assisting Marketing and Sales Team with Product Presentations for clients
- Visit Clients and Update them with latest products and conduct Service Review
- Update Capping on behalf of Airlines
- Responsible for Query Handling with regards to Hotel Booking & Car Bookings with help of Corporate Codes, Negotiated Rates etc
- Responsible for Clearance of ADM for Guaranteed Tickets
- To do Product Testing with regards to New Fares and other Services Launched by Various Airlines
- To Prepare Monthly Rosters and allocate shift according to Desk Utility
- Maintained excellent relations with Travel agents / IATA BSP India and Airlines helpdesks.
Customer Service Agent
Qatar Airways Group–Doha International Airport
04.2006 - 08.2007
- Responsible for Check in Passengers, Transfer Desk Operations, Baggage Handling
- Responsible for Issuance of Flight Interruption Manifest during Delays and Cancellation of Flights
- Train and Familiarize 20 new staff with Airport Operations.
Customer Service Agent
WNS Global Services Pvt. Ltd.
08.2003 - 04.2006
- Servicing British Airways worldwide flights for Passenger Revenue Accounting- Fares
- Issuance of ADM through Auditing of Tickets for Scandinavian Airlines System
- Responsible for Generating Revenue for British Airways Booking Extra Seats for Comfort, Stretchers, Musical Instruments and Pets for British Airways
- Confirmation of Large groups on British Airways.
Education
Bachelor’s degree in Commerce -
Mumbai University
01.2003
Skills
- Revera – Revenue Accounting system
- Amadeus
- Sabre
- Abacus
- Departure Control System
- MS – Visio
- MS – Office
- SQL Developer
- MS – Project
- Desktop support
- Client Relationship Management
- Workflow Management
- Business Analysis
- Time Management
- Project Planning
- Project Coordination
- Agile framework
Websites
Additional Information
I possess a pleasing personality & amiable manners. I believe in responsibility and commitment. I am very hard working and dedicated towards my work. I appreciate where team work is encouraged.
Languages
English
Hindi
Marathi
Gujarati
Personal Information
- Passport Number: Y2820621
- Date of Birth: 11/13/1980
Awards
- Certified by IATA for Successfully Completing Standard course
- Certified by Qatar Airways for Successfully Completing DCS Course
- Certified by Qatar Airways for Successfully Completing Security Awareness Course
- Certified by Qatar Airways for Successfully Completing Dangerous Good Handling Course
- Certified by Abacus for Successfully Completing Basic and Advance Fares and Pricing
- Certified by Abacus Singapore for Successfully Completing Advance Functionalities
- Certified by Austrian National Tourist Office for Completing Austrian Tourism Specialist Course
- Won the Employee of the Quarter Award for Q4 in the Year 2008
- Won the Employee of the Quarter Award for Q1 in the Year 2009
- Won the Employee of the Quarter Award for Q2 in the Year 2009
Timeline
Principal Product and Technology Consultant -APAC
Sabre Travel Network
01.2018 - Current
Associate Manager –Business Analysis
Accelya Kale Solutions Ltd.
07.2015 - 07.2016
Team Leader –Implementation and Business Development
Amadeus GDS
10.2013 - 06.2015
Senior Executive
SABRE(Abacus Distribution Systems)
01.2008 - 03.2013
Customer Service Agent
Qatar Airways Group–Doha International Airport
04.2006 - 08.2007
Customer Service Agent
WNS Global Services Pvt. Ltd.
08.2003 - 04.2006
Bachelor’s degree in Commerce -
Mumbai University
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