Professional with 17+ years of experience in operations delivery, project handling and sourcing. Sophisticated and graceful in managing high-volume workloads and vast geography in rapidly changing environment. Dedicated to customer service, client satisfaction, team management and communication.
Hardworking Project Lead with an exceptional commitment to exceeding client expectations. Engaging and friendly to manage work quality, key milestones and deliverables.
Overview
18
18
years of professional experience
8021
8021
years of post-secondary education
4
4
Certifications
Work History
Project Lead
Coempt Eduteck Pvt.Ltd
03.2023 - Current
Partnered with project team members to identify and quickly address problems.
Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
Streamlined project management processes by implementing Agile methodologies and improving team communication.
Mentored junior team members, fostering professional growth and increasing overall team efficiency.
Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
Collaborated with cross-functional teams to ensure seamless integration of various project components.
Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
Established strong relationships with clients, leading to repeat business and positive referrals for the company.
Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
Coordinated with stakeholders to define project scopes, aligning objectives with business goals.
Led cross-functional teams to streamline project delivery, ensuring alignment with client expectations.
Negotiated with vendors to secure resources, optimizing budget allocation.
Conducted post-project evaluations to identify lessons learned and opportunities for process enhancement.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Developed and implemented project plans and budgets to ensure successful execution.
Analyzed project performance data to identify areas of improvement.
Operations Lead
Risebird Technology Pvt.Ltd
01.2023 - 02.2023
Handled a team of 15 people.
Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
Asst. Manager-Operations & Delivery
MeritTrac Services Pvt Ltd (Manipal Group)
03.2007 - 12.2021
Skilled in mapping client requirements and translating them into functional specifications, services, and final implementation and execution.
Comprehensive experience in assisting projects in both the government and corporate sectors, and in the implementation of new systems for streamlining operations within the timeline and budget, as per the organization's standards.
Dexterity in establishing operations for managing records and data, and creating a central repository for performing necessary analysis reports and external audits, along with adherence to the organization’s archival policies.
Proficiency in creating project plans, execution budgets, and mitigation plans is necessary for the flawless delivery of projects.
Managing a large team and multiple territories, reducing operational costs through effective planning.
Sourcing and manpower staffing as per the required skill sets, and mode of delivery.
Working in operations, delivery, and sourcing in the East regions.
Managing the end-to-end process of project delivery for various corporate, public sector, and government undertaking units.
Headed and managed key projects for the government of Orissa, Jharkhand, and Bihar.
Managed corporate accounts for customers like Tata Steel, Tata Metaliks, American Express, Ernst & Young, FIS Global, and Airtel.
Managed vocational and skill assessments under various schemes of the Government of India for two years.
Handled the complete pre-recruitment process for major IT and banking sectors, including campus drives, walk-ins, and scheduled drives, through both PnP and CBT modes.
Managed On-Screen Marking (OSM) projects for Mumbai University, and other various colleges, and government education institutes.
UAT of online application portals.
Generating CSAT report and customer metrics for analysis.
Maintained a centralized repository of RCA and PCA.
Vendor management for venue booking and manpower.
Developed and maintained relationships with customers and suppliers through account development.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Graduation - Bachelor of Commerce
Calcutta University
01-2007
Graduation - Bachelor of Commerce
Calcutta University
01-2007
12th Standard -
West Bengal Board
01-2004
10th Standard -
Delhi Board
01-2002
Skills
Project management
Team motivation
Client communications
Resource allocation
Project planning
Project documentation
Quality control
Requirements analysis
Risk analysis
Teamwork and collaboration
Attention to detail
Budget control
Staff management
Stakeholder relations
Work Planning and Prioritization
Root-cause analysis
Certification
Certificate course on Supply Chain Management, 2017-01-01
OSM, New initiative and product for digitized evaluation of the hard copy answer scripts of the students mostly for boards and universities like Mumbai University, Central Board of Secondary Education (CBSE), Council of Higher Secondary Education (CHSE, Orissa) and Abdul Kalam Technical University (AKTU, UP)
Bihar, Overall end to end execution of recruitment drives for Bihar Legislative Assembly Secretariat (Bihar Vidhan Sabha), State Health Society Bihar, Bihar State Power Holding Company Ltd (BSPHCL) and Bihar School Examination Board (BSEB).
Jharkhand, Execution of recruitment drives for Jharkhand Staff Selection Commission (JSSC), Jharkhand UrjaVikas Nigam Ltd (JUVNL) and Jharkhand Police.
Orissa, End to end activity for Odisha Computer Application Centre (OCAC), State Council of Educational Research and Training (SCERT), Odisha Forest Development Corporation (OFDC)
Central Govt, Rajya Sabha Secretariat, Comptroller & Auditor General of India (CAG), National Productivity Council (NPC), Steel Authority of India Ltd (SAIL), Oil and Natural Gas Corporation Limited (ONGC), Hindustan Aeronautics Ltd (HAL), Indo-Tibetan Border Police (ITBP).
Corporate IT / Banking, Infosys, Cognizant, Accenture, HP, Axis Bank, Federal Bank, South Indian Bank, Standard Chartered Bank.
Educational Institute, Vellore Institute of Technology (VIT), Amrita University, AzimPremji University, Sathyabama University, Sikkim Manipal University, Anna University.
Manager of Accounts and Finance at Henkel Adhesive Technologies India Pvt.Ltd.(formerly Henkel CAC Pvt.Ltd.)Manager of Accounts and Finance at Henkel Adhesive Technologies India Pvt.Ltd.(formerly Henkel CAC Pvt.Ltd.)
Associate General Manager – Procurement at AMPIN Energy Transition Pvt. Ltd.Associate General Manager – Procurement at AMPIN Energy Transition Pvt. Ltd.