Sohail Tajmohammad

Summary

• Organized material to research and complete writing tasks.
• Verified certificates of insurance for accuracy and conformance with internal risk management policies and coordinated issuance to individuals and entities.
• Investigated allegations to check validity and recommend actions to minimize risk.
• Administered program, keeping risk low by proactively examining processes and related documentation.
• Prepared working papers, reports and supporting documentation for audit findings.
• Developed auditing program to address risks and evaluate regulatory requirements.
• Coordinated, managed and implemented projects for auditor and examiner evaluations.
• Completed audit papers by thoroughly documenting audit tests and findings.
• SOP creation, getting it signed off by internal and external stakeholders.
• Performing different types of audits i.e SOP audit, RCSA testing, IQMS audit.
• Risk analysis for the credit card operations.

SOP management

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Analyzed developments in field to update instruction literature.
• Creating & managing Standard operating procedure.
• Performing SOP & CR audits to ensure 100% compliance to SOP

RCML/SDL- BCP

• Creating and managing Business continuity plan for the project.
• Performing various drills like, Application testing, Simulation testing, Call tree testing to check the effectiveness of the BCP.
• Performing Risk identification, Risk assessment on Rplanner.

RIGHTs SDL

• Actioning on daily RIGHTs workflow for Physical & logical access Grant, Revoke & Cancel requests.
• Performing monthly reconciliation for Physical & logical resources.
• Ensuring project compliance on parameter like On boarding, Off boarding & NDA.
• Managing SPOC roles, Locations, Resource and privileges for the account

Incident Management

• Coordinating with ISM,HR and associates for Infosec Violation discussions.
• Managing and Publishing Incident tracker with the leadership.
• Conducting Information security & data privacy sessions to increase awareness.

Project Management

• Managing & updating Project planner for the account.

RCSA tester

• Identifying Risk and Controls to mitigate and eliminate risks
• Performing independent testing for Process, Account, Generic & Infosec RCSA.
• Summarizing testing results for the completed tests
• Capturing and documenting the evidence to prove the test’s outcome.
• Determining the control’s operating effectiveness (e.g., Satisfactory, Not Satisfactory: Business Issue (BI), Not Satisfactory: Major Business Issue (MBI)
• Raising Corrective Action Plan (CAP) where the controls are found to be inadequate to mitigate the risk.

• Utilized gauges, tools and equipment to complete in-depth assessments.
• Discarded and rejected cases not conforming with specifications.
• Liaised between production and quality assurance departments to streamline processes and increase daily productivity.
• Inspected cases with accuracy, reporting problems or defects quickly.
• Identified and helped resolve production problems, increasing output while reducing errors.
• Recommended architectural improvements, design solutions and integration solutions.

• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
• Presented products to clients using dynamic presentations and practical use-case scenarios.

• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Made customers aware of current and new programs and services.
• Created customer support strategies to increase customer retention.
• Managed customer relations on ongoing basis to maximize customer retention.
• Worked with clients to address and respond to client and partnership management issues.
• Managed customer relations on ongoing basis to maximize customer retention.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Surpassed sales goals through implementation of effective marketing strategies.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Drove sales by educating customers about products and services.
• Educated customers on promotions to enhance sales.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
• Informed customers of upcoming promotions and deals to boost sales.
• Described product and service details to customers to provide information on benefits and advantages.