Sohail Inayat Sarwan

• Managed and coordinated the daily operations of a retail location.
• Monitored inventory levels at retail stores and ensured product availability when needed.
• Conducted regular training sessions with employees on retail fundamentals and active selling techniques.
• Identified opportunities for improvement in existing processes related to retail lending activities.
• Tracked revenue sources from multiple channels such as online sales, retail stores.
• Provided customer service support for retail sales of products.
• Ensuring the store provides excellent customer service, which may include addressing customer complaints and helping solve issues
• Motivating and guiding team members, delegating tasks, and providing direction
• Performing administrative tasks as required
• Opening and closing the store as needed
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Handled scheduling for store shifts to achieve adequate staffing.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Core Qualifications

• Thorough knowledge of laminates adhesives and wood products
• Excellent ability to utilize space planning equipment and software
• Strong communication presentation and client service skills
• Exceptional ability to create models unassisted
• Superior ability to understand and implement written oral and diagram instructions
• Managed complaints with calm, clear communication and problem-solving.
• Achieved service time and quality targets.
• Collaborated with staff to formulate budgets and improve department revenue.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Actively listened to customers to fully understand requests and address concerns.

• Receive payment by cash, credit cards, and vouchers
• Issue receipts, refunds, credits, or change due to customers
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Receiving, sending, checking and updating the stocks on system
• Person in charge of the store when manager is not around
• Maintain all records of transaction and generate reports
• Maintain clean and orderly checkout areas and resolve customer's complaints
• Answer customer's questions, and provide information on procedure

• Got high product knowledge on Adidas textile and footwear, understanding customer needs and providing them the best item for their need
• Contacting potential customers that have shown an interest in the company's products and then selling to them
• Actively seeking new accounts in a wide variety of locations
• Updating of customer information in paper records and on computer databases
• Handling the complete sales process, Researching new market and sales opportunities
• Educating clients on the company's products and services, Converting prospects into active clients
• Keeping in touch with customers via a range of mediums such as phone calls, letters, email and SMS
• Executing an organized, efficient and structured sales process
• Making outbound sales calls
• Meeting every nationality each day and provide them best customer service and help them reach what they really need for sports and fashion

• Managing and maintaining stock inventory
• Managing day to day activities related to store operation front and backend
• Awarded employee of the month twice
• Performed staff orientation and staff training assisted with scheduling
• Weakly training to staff about product knowledge
• Followed latest trends in order to provide up to date information to customers
• Welcomed each and every customers to the store and offered help as needed.

• creating and design physical spaces through a selection of materials, colors, furniture and decor.
• Typically design for businesses, residences and workplaces.
• Communicating with clients to understand their style, wants and budget.
• Time management.

• Worked as a sales person and merchandiser for us polo brand at phoenix mall store based India
• Meeting new customers daily with different nationalities to increase my sales and achieve sales target monthly, marking the lowest moving items and organizing a special offer as required and increasing company.