Sohail Mehmood Shaikh
Mumbai
Summary
Dynamic professional with a proven track record in settlement negotiation and fostering client relationships, Excelled in increasing revenue through strategic payment arrangements and enhancing customer satisfaction. Skilled in teamwork and collaboration, with a knack for problem-solving. Team player with excellent communication skills
Overview
22
22
years of professional experience
Work History
Recovery Specialist
TSI VASHI ( JP MORGAN AND CHASE)
01.2025 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Documented case management activity for accurate, reliable records.
Sr . Csr
RADIUS
01.2023 - 02.2024
- Consistently met or exceeded monthly performance metrics, including call quality scores and average handle times.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Mentored junior CSRs, sharing knowledge of best practices and techniques for driving positive customer outcomes.
- Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
- Reduced response times, effectively managing high call volumes during peak hours.
- Fostered a positive workplace culture through active participation in team meetings, contributing ideas for enhancing collaboration among staff members.
- Developed troubleshooting guides for common customer concerns, expediting issue resolution timeframes.
Lead Generation Specialist
Datamatics Business Solutions
03.2020 - 11.2023
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
- Optimized website content for search engines, improving organic traffic and attracting more potential clients.
Sr Csr
Mtech Services
11.2016 - 01.2020
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Mentored junior CSRs, sharing knowledge of best practices and techniques for driving positive customer outcomes.
- Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
- Skillfully navigated CRM systems to accurately document all customer interactions, maintaining an up-to-date record of case histories.
- Achieved higher customer retention rates with personalized service and follow-up interactions.
- Streamlined communication for improved efficiency by developing and implementing new CSR protocols.
Events Manager
FREELANCING FOR EVENTS
02.2009 - 03.2016
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Created memorable experiences for guests through immersive entertainment options at various events.
- Established strong relationships with vendors, securing optimal pricing and service quality for events.
- Selected and ordered refreshments, decor and event materials.
- Maintained strict safety protocols at all times, mitigating potential risks to attendees during large-scale gatherings.
- Trained and supervised event staff to complete tasks on time.
Supervision
Lighting Edge
04.2003 - 01.2005
- Worked toward established goals without daily supervision.
- Increased project completion rates through effective delegation and supervision of team members.
- Gained hands-on experience in emergency situations under the supervision of experts
- Provided instruction and support under expert supervision.
- Improved on-time delivery rates with diligent supervision of loading and unloading activities.
Education
Diploma in Food Production
Green Park Institute of Hotel Management
Hyderabad, India03-2007
High School Diploma -
St, Anne High School
Mumbai, India03-2001
Skills
- Settlement negotiation
- Client relationship building
- Skip tracing
- Collection techniques
- Investigation techniques
- Certified recovery specialist
- Goal setting
- Individual counseling
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
Languages
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Marathi
Intermediate (B1)
Urdu
Elementary (A2)
Arabic
Beginner (A1)
Timeline
Recovery Specialist
TSI VASHI ( JP MORGAN AND CHASE)
01.2025 - Current
Sr . Csr
RADIUS
01.2023 - 02.2024
Lead Generation Specialist
Datamatics Business Solutions
03.2020 - 11.2023
Sr Csr
Mtech Services
11.2016 - 01.2020
Events Manager
FREELANCING FOR EVENTS
02.2009 - 03.2016
Supervision
Lighting Edge
04.2003 - 01.2005
Diploma in Food Production
Green Park Institute of Hotel Management
High School Diploma -
St, Anne High School
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