Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Soham Das

Summary

  • A resolute and passionately committed professional offering nearly 7 years of solid credentials, Impeccable track record, leveraging excellence in various domains. Played a crucial role at DayZero that includes organizing the companies first workshop, ideated & implemented AI on our platform that could create candidates report through Layered Voice Analysis; successfully onboarded UNHCR (United Nations High Commission of Refugee)
  • Expertise in delivering to the organizations requirement and analyzing the areas of improvement to achieve enhanced level of operational excellence. Exposure in extracting data from various platforms and providing insights on market for implementing strategies on customer acquisition.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Revenue Manager(Founder's Office Specialist)

DayZero
Gurugram
09.2023 - Current
  • Contributing in the expansion of the Product, getting companies onboarded and building relations with the management of different companies.
  • Working with Founder’s in organizing workshops in colleges, and working on various product line such as marketplace.
  • Playing a crucial role in maintaining the demand of student’s and supply of the recruiter’s.
  • Managed key accounts like Policy Bazaar, Indifi, MamaEarth, SimpliLearn, Bajaj Allianz, MakeMyTrip etc and worked with their top Managements.
  • Successfully suggested the integration of AI to the founder’s into our application and led the entire operation of integrating the same with an Israeli Team.

Analyst

Better.com
Gurugram
06.2020 - 05.2022
  • Played a critical role for Conditional Approval of clients who applied for loans.
  • Verifying the Income and Asset documents of Borrowers and approving loans as per Fannie Mae guidelines.
  • Worked closely with NY agents and scheduled showings of the properties for their respective clients.

Operations Specialist

Guardian Life
Gurugram
12.2018 - 06.2020
  • Worked on initiating medical leave requests for employees working in the USA covered by Fresenius,
    AMR and Nissan.
  • Provided beneficial coverages to employees by working on health insurance, life insurance, etc. Worked on other insurance coverages like Vision and Dental.

Customer Service Specialist

Bambino Pvt Ltd
Guwahati
09.2017 - 10.2018
  • Answered incoming customer inquiries, identifying hardware and software solutions.
  • Troubleshooting technical issues. Diagnosing and repairing technical faults.

Process Associate

Interglobe Technologies
01.2016 - 08.2017
  • Handling and Understanding customer queries and improving customer experience.
  • Selling travel package combos and Air Tickets by converting queries into sales. C-sat management through time-bound quality-based dispute resolution thereby enhancing customer experience.

Education

B.E. - Engineering

Sathyabama University
Chennai
11-2015

Skills

  • Advanced Microsoft Office
  • Problem-solving capabilities
  • Process improvement techniques

Certification

  • Certification In Data Analytics
  • Microsoft Excel
  • Google Dashboards
  • Java Programming

Accomplishments

  • Attained 100% KPI scores in Jun’19, Jul’19 and Aug’19 and attained appreciation of noteworthy performance across Guardian Life.
  • Bagged Certificate of Excellence for achieving 96.97% CSAT Score, Nil Complaints.

Timeline

Revenue Manager(Founder's Office Specialist)

DayZero
09.2023 - Current

Analyst

Better.com
06.2020 - 05.2022

Operations Specialist

Guardian Life
12.2018 - 06.2020

Customer Service Specialist

Bambino Pvt Ltd
09.2017 - 10.2018

Process Associate

Interglobe Technologies
01.2016 - 08.2017

B.E. - Engineering

Sathyabama University

Similar Profiles

CREATE PROFILE
Soham Das