Soham Hatlunkar
Navi Mumbai
Summary
Dedicated professional with a strong foundation in account management and customer service, now proficient in software testing. Recognized for attention to detail, strong communication skills, and a problem-solving mindset, ready to contribute to operational excellence and deliver high-quality results across diverse roles and industries.
Overview
3
3
years of professional experience
Work History
Senior CSR
Teleperformance Global Services Private Limited
Navi Mumbai
04.2023 - 10.2023
- Delivered compassionate assistance during high-volume call periods.
- Addressed customer inquiries about account management, transactions, and card services.
- Secured customer satisfaction by achieving first-call resolution.
- Assisted in troubleshooting and resolving technical issues with online banking platforms.
- Accurately documented customer interactions in CRM system for seamless follow-ups.
Accounts Receivable
GeBBS Healthcare Solution Pvt. Ltd.
Navi Mumbai
10.2021 - 04.2022
- Ensure complete review of claims and forward to correct insurance companies.
- Contact insurance carriers or other responsible parties to confirm payment dates and details.
- Handle all claims on denials, rejections, and no response workqueue, and follow up, review, and document accordingly.
- Contact patients for updated insurance information, when necessary.
- Make adjustments to patient and insurance accounts.
- Perform timely and accurate submission of claims.
Customer Service Representative
Eureka Outsourcing Solutions Pvt. Ltd.
Navi Mumbai
08.2020 - 07.2021
- Acting as a point of resolution for customers who have complaints.
- Serving customers by providing product and service information and resolving product and service problems.
- Using good judgment and initiative, developing resolutions to complaints, adhering to the Upstox Complaint Policy.
- Following the correct escalation procedure to Customer Relations and/or Team Leader.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Direct requests and unresolved issues to the designated resource.
- Record details of inquiries, comments, and complaints and actions taken.
- Communicate and co-ordinate with internal departments
- Attracting potential customers by answering product and service questions and suggesting information about other products and services
Education
SDET -
SEED InfoTech
Navi Mumbai10-2024
Bachelor of Commerce -
Mumbai University
11-2023
HSC -
State Board
01.2020
SSC -
State Board
01.2018
Skills
- Account Management
- Quality Assurance Controls
- MS Office
- Software Testing
- Analytical Skills
- Issue Resolution
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Football
- Listening to Music
- Travelling
Personal Information
- Date of Birth: 07/06/02
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Technical Skills
- C Language, SQL, Core Java, Python
- Manual & Automation Testing
- Responsive Web Design (RWD)
Disclaimer
I hereby declare, that the above mentioned details are true to my knowledge and I bear the full responsibility for the correctness.
Timeline
Senior CSR
Teleperformance Global Services Private Limited
04.2023 - 10.2023
Accounts Receivable
GeBBS Healthcare Solution Pvt. Ltd.
10.2021 - 04.2022
Customer Service Representative
Eureka Outsourcing Solutions Pvt. Ltd.
08.2020 - 07.2021
SDET -
SEED InfoTech
Bachelor of Commerce -
Mumbai University
HSC -
State Board
SSC -
State Board
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