SOHAM SAWANT

• Processed ticket sales and managed customer accounts, ensuring accurate and efficient transactions.
• Assisted customers with flight bookings and itinerary changes.
• Provided exceptional customer service during high-traffic periods.
• Answered inquiries about travel policies and procedures promptly.
• Collaborated with team members to resolve customer issues effectively.
• Utilized airline systems for booking, cancellations, and service requests.
• Maintained up-to-date knowledge of airline services and promotions.
• Educated customers on Emirates Airlines' loyalty programs and benefits, enhancing customer engagement and satisfaction.
• Suggested additional products or services that may benefit the customer's needs.
• Identified potential opportunities to upsell products or services.
• Educated customers on product features and technical details to highlight benefits.
• Performed follow-up calls to confirm customer satisfaction with product or service received.
• Developed strategies to improve customer experience, leading to increased customer loyalty and retention.
• Built sustainable relationships with customers through open communication.
• Negotiated prices and set up contracts to finalize sales agreements.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Surpassed customer satisfaction by implementing creative solutions to problems.
• Identified needs of customers promptly and efficiently.
• Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
• Proposed innovative ideas and solutions that improved team performance and outcomes.
• Worked with cross-functional teams to achieve goals.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Completed day-to-day duties accurately and efficiently.

Accepted and manifested ULDs for various cargo types including general, perishable, and courier items.

Postal Mails and Valuable Cargo. Dealing with Customs, Foreign Airlines Staff

and Cargo Agents. Directing and assisting the team of Assistants and

Operations for building up Cargo and dispatch in ULDS as planned on

scheduled flights. Dealing with complete procedure of clearing human

remains both import and export. Manifesting on Cargo system (LMS) as per

loading. Trained to handle non-scheduled Cargo freighter flights. Sending

mails to considered authorities. Supervising Cargo that are sent under the

aircraft. Preparing NOTOC to notify the captain about Cargo like human

remains, DGR. Accompany aircraft as a member of the flight crew to monitor

and handle cargo in flight. Ensure all governmental regulations, company

procedures, and safety and security requirements are followed.

• Coordinated timely boarding processes, contributing to on-time departures and arrivals.
• Managed passenger inquiries and resolved concerns efficiently.
• Delivered accurate information on flight schedules, gate changes, and available services to assist passengers.
• Facilitated smooth check-in and baggage handling to enhance passenger experience.
• Collaborated with airline staff to maintain operational flow at the airport.
• Monitored security protocols to ensure passenger safety and compliance.