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Dynamic and customer-focused professional with almost 3 years of experience in high-volume call centre environments and foundational knowledge in human resources functions. Proven ability to handle customer inquiries, resolve issues efficiently, and maintain high satisfaction ratings. Skilled in conflict resolution, communication, and multitasking under pressure. Familiar with HR processes such as onboarding, scheduling, and employee file management.

 Experienced customer service representative with a strong background in providing exceptional customer service and resolving problems effectively. Efficiently handles high call volumes while maintaining a friendly and approachable demeanour. Demonstrates expertise in effective communication and conflict resolution, ensuring positive interactions with customers.  Astute Call Centre professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. 

With years of experience running communities, managing customer relations, and providing technical support, I bring a deep understanding of customer needs, empathy, and problem-solving. I have honed my ability to handle high-pressure situations, de-escalate issues, and consistently deliver results. In my recent roles, I successfully managed customer support for an international hotel chain, assisted customers with troubleshooting and product solutions for household appliances, and worked with fraud prevention teams to ensure safety. My remote workspace is fully equipped with a high-performance PC, SM7B studio microphone, and audio mixer to ensure clear communication in every interaction. With over 8,000 hours spent running game servers for a community of 38,000+ users, I have developed a strong technical foundation while providing support and resolving issues. My experience in fast-paced environments like Subway taught me the importance of attention to detail, efficiency, and customer satisfaction under pressure. Driven by a passion for customer service and technology, I strive to deliver exceptional experiences, foster long-lasting relationships, and continuously improve service quality. Whether it's handling complex customer issues or providing technical guidance, I am committed to making every interaction a positive and productive one.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Soham yagnik

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Call Centre Representative

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BBA - International Business Management

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Call Centre Representative

BBA - International Business Management

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