Soham Mhaskar
Bengaluru
Summary
Over 8 years of experience in Client training, Billable activities, training in-house resources and Customer support, with a strong focus on Documentation, Presentations, and Demos. Proven ability to collaborate effectively and adapt to diverse client needs while elucidating solutions.
Intent: Seeking new roles and opportunities which will utilize my skills, eventually contributing to both – the organization and myself together.
Overview
8
8
years of professional experience
Work History
Technical Architect
Sedin Technologies (deputed to Buhler Group)
Bangalore
03.2023 - Current
- Level 2 – Technical Support on Autodesk Plant 3D, AutoCAD, Autodesk Viewer, Navisworks and Siemens COMOS.
- Plant 3D and COMOS Admin and configuration.
- Managing Access for Autodesk and Siemens Products.
- Creating Documentation & Manuals along with maintaining Wikis.
- Server maintenance across Globe.
- Creating RCA for COMOS bugs which helps save the Development team’s time.
- Working with COMOS Application Management team for Cleanup, Layer releases, Automation and testing.
- Training Users on Project Creation in Plant 3D and COMOS.
- Trainer for User level COMOS Training.
- Co-Assistant to GenB Lead, Buhler SOA.
- Previously supporting Bentley Products before transition to Autodesk.
Technical Support
Autodesk Inc
Bengaluru
10.2021 - 02.2023
- Crowned as 2nd Winner for creating a Customer Sentimental Analysis tool along with my team for Autodesk.
- Supporting all Subscriber, Enterprise and Premium accounts.
- Supporting Customers on AutoCAD and AutoCAD verticals.
- Modalities: Web Support, Scheduled Call Support and Chat Support.
- Constantly updating the Autodesk Knowledgebase for new and existing issues.
- Only assistant to Geo-escalation Lead for Bugs & Enhancement reports.
- Training existing Users on AutoCAD and an official Pal for new Joiners.
Consultant & Technical Support
Bentley Systems Inc
Pune
12.2017 - 09.2021
- NSRP, Vietnam - PDS to OPM iModel Conversion Project.
- Training Users from Burns & McDonell, Mumbai on MicroStation.
- Training Users from WOOD PLC, Chennai on OpenPlant PID User.
- Training Users from WSP, Bengaluru on OpenPlant PID Admin & User.
- Providing Virtual Classroom Demos on MicroStation to Global Institute Staff + Students.
- Providing Support on OpenPlant Suite of Products by assisting over 100 Users Globally.
- Working on ProjectWise Integration with OpenPlant. Setup, Configuration, Maintenance & Troubleshooting various PW issues- all servers (Windows, Web, Database, File).
- MicroStation CONNECT Edition User Advocacy & Advancement Program for OpenPlant.
Education
Post Graduate Diploma - Piping Engineering
MITSKILLS
Pune01.2017
Bachelor’s - Mechanical Engineering
MUMBAI UNIVERSITY
Neral01.2016
Diploma - Mechanical Engineering
MSBTE
Thane01.2012
SSC -
PCG English Medium High School
Bordi01.2009
Skills
- Quick Learner
- Delivering efficient Trainings
- Presentations
- Demos
- Client Engagement
- Technical Issue Resolution
- Autodesk Products
- Siemens COMOS
- Bentley Products
- ProjectWise Integration
- Verbal & Written communication
Activities
- Fitness and Sports.
- Fluent in English, Hindi, Marathi & Gujarati. Learning Konkani & Kannada.
- Cars & Motorcycles Enthusiast.
- Documenting (Photos and information): Ornithology, Archeology and Landscapes.
- Cinematography.
Timeline
Technical Architect
Sedin Technologies (deputed to Buhler Group)
03.2023 - Current
Technical Support
Autodesk Inc
10.2021 - 02.2023
Consultant & Technical Support
Bentley Systems Inc
12.2017 - 09.2021
Post Graduate Diploma - Piping Engineering
MITSKILLS
Bachelor’s - Mechanical Engineering
MUMBAI UNIVERSITY
Diploma - Mechanical Engineering
MSBTE
SSC -
PCG English Medium High School