Sohan Durugkar
Business Analyst
Hyderabad,Telengana
Summary
PROFILE SUMMARY
An experienced business analyst in the Health Insurance Industry adept at overseeing projects from inception to execution, with a focus on change management, requirement analysis, and stakeholder alignment. Skilled in UAT testing, vendor management, and budgeting, with a track record of driving innovation and achieving tangible results. Proficient in utilizing tools like JIRA Align. Passionate about delivering impactful solutions and improving processes. Previous roles include managing project delivery for Narayana IAS Academy and serving as a process engineer at Archer Daniels Midland Company.
Managerial Skills
Project Management
Business Development
Budgeting
Stakeholder Management
Vendor Management
Competitor Analysis
Performance Reporting
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Business Analyst
Tata AIG GIC
06.2023 - Current
- Responsibilities
- Project management: Tracking and Prioritizing the requirements, End-to-end tracking of projects
- Change Request (CR): Requirements Gathering, Understanding the Scope of CR, the Impact analysis of CR on an existing system, identifying risk of opportunities of CR, and facilitating closure of CR by obtaining stakeholders' approval, ensuring clarity and alignment with business objective
- BRD Preparation: Outlined functional and non – non-functional requirements, Prepared detailed BRD
- Project Steadiness: Determine Timelines and resource efforts, balancing priorities and constraints
- Utilize JIRA Align to break down requirements into stories and tasks, organizing daily stand-up calls (DSM) to provide an update on project progress
- UAT Demo and Testing: Review and validate test cases to ensure comprehensive coverage of requirements, and ensure timely testing closure to manage UAT to Product deployment
- Post-Production Support: Addressing issues or bugs that arise after deployment
- Performance Reporting: Reporting utilization requirement, Customer portal, Mobile Applications, NPS
- Vendor Management: Vendor Communication, Vendor evaluation, Vendor Onboarding, Ensuring NDA and legal are followed as per organization compliance
- Budgeting: Budgeting outsourced projects and ROI Calculations of internal projects
- Ideas and Innovation: UPI Rakashak, Message Center, Physical letter, One Click Status, etc
- Projects
- Mega Project: Auto-adjudication / Tariff Digitization / AI/ML-driven decision-making, OneClick Status
- Minor Projects: General System Changes (Internal System, Web Page, WhatsApp, Mobile Application)
- Achievements
- Managed 126 Requirements out of which 76 are Live (60%)
- Utilization of service portal: 46.06% to 57.8%
- Reduction in queries: 62.25% to 43%
- Increase in NPS: 59 to 68
Project/Product Manager
Narayana IAS Academy
08.2018 - 04.2021
- Responsibilities
- Managing the delivery of internal and outsourced projects from project initiation to transition to operations
- Vendor Communication for the webpage and mobile application development
- Projects
- Webpage and Mobile app development
- PT 365 product
- Achievements
- Utilization of service portal: 30.80% to 82.6%
- (Covid 19)
Process Engineer
Archer Daniels Midland Company
07.2015 - 10.2016
- Responsibilities
- Production Planning addresses production-related issues
- Project management
- Projects
- Conveyor belt installation: Process automation, reducing manpower, and improving ROI
- Achievements
- Reduction of 60% of manual workers in DOC Godown.
Public Health Intern
MH Public Health Department
08.2022 - 11.2022
- Assessment of the implementation of the NPCDCS Program
- Through collaboration with local stakeholders, recommendations to enhance its effectiveness, and align it with the specific needs and resources of the local community
Public Health Intern
Sahyadri Foundation
01.2022 - 05.2022
- Projects
- Awareness of Sexually Transmitted Infections (STIs)
- Planning and execution of awareness campaigns on STI prevention, risk reduction, etc.
Education
MBA - Public Health
TISS
Mumbai 05.2021 - 04.2023
B.Tech - Chemical
L.I.T
10
2015
Skills
- Technical Skills
- JIRA Align
- MySQL
- R Language
- MS Excel
- MS Visio
Accomplishments
- St Prize in a state-level Poster Presentation Competition conducted by Agnihotri College of Engineering, Nagpur
- 3rd Prize in a National Conference on Recent Developments in eco–friendly materials “ECO MAT” Department of Chemistry Hislop, Nagpur
- CERTIFICATIONS
- Great Learning
- Introduction to Data Analytics
- R for Data Science
- Business Process Management
- Product Management
Additional Information
- AWARDS & ACHIEVEMENTS TISS , Best Research Award during Master of Public Health (HPEF) from TISS Mumbai in 2023. 2023 RTMNU Gold Medal by RTMNU and Best Student Medal by the Oil Technologists’ Association of India (OTAI). 2016
Timeline
Business Analyst
Tata AIG GIC
06.2023 - Current
Public Health Intern
MH Public Health Department
08.2022 - 11.2022
Public Health Intern
Sahyadri Foundation
01.2022 - 05.2022
MBA - Public Health
TISS
05.2021 - 04.2023
Project/Product Manager
Narayana IAS Academy
08.2018 - 04.2021
Process Engineer
Archer Daniels Midland Company
07.2015 - 10.2016
B.Tech - Chemical
L.I.T
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