Sohan S
Network Analysist
Bengaluru
Summary
Proven Network Analyst and Relationship Manager with a track record of enhancing network performance and fostering strong client relationships at Hinduja Global Solutions. Skilled in network troubleshooting and relationship building, successfully reduced downtime and boosted client portfolio growth. Expert in implementing solutions that improve connectivity and client satisfaction. Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers.
Overview
3
3
years of professional experience
Work History
Network Analyst
Hinduja Global Solutions
Bangalore
03.2023 - Current
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Designed and implemented networks in collaboration with project engineers.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Enhanced network security with regular software updates and patches.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Configured and installed wireless controllers, routers and switches.
- Upgraded network software and hardware for optimized performance.
- Documented all server and network problems and other unusual events in detail.
- Reduced downtime by proactively monitoring system health and addressing potential issues.
- Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
Relationship Manager
Mandovi Motors
Bangalore
09.2021 - 12.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout an resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
Education
MBA - Marketing And Human Resource
T . John Group of Institution
Bengaluru, India 04.2001 -
Bachelor of Commerce - Marketing And Insurance
T . John Institute of Management And Science
Bengaluru, India 04.2001 -
PUC - Commerce
Loyola Composite PU Collage
Bengaluru, India 04.2001 -
High School Diploma -
St Joseph's Indian High School
Bengaluru, India 04.2001 -
Skills
Network Troubleshooting
IP Addressing
VLAN Management
Network device monitoring
Network configuration
System Upgrades
Relationship Building
Customer Relationships
Relationship Management
Customer Service
Issue Resolution
Languages
English
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Software
Microsoft Office
Accomplishments
- Provided Tier 1 network-monitoring services on multiple platforms while providing excellent customer service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Received "PAT ON THE BACK " Award for the top Performer for the month of JULY .
Farming , Traveling.
"Our agricultural activities focus on both vegetables and commercial crops. We take pride in cultivating our own vegetables, ensuring that they are fresh, organic, and of the highest quality. This self-sustained approach allows us to closely monitor the growth process, from planting to harvest, and ensures that the produce we grow meets our standards for taste and nutrition."
Timeline
Network Analyst
Hinduja Global Solutions
03.2023 - Current
Relationship Manager
Mandovi Motors
09.2021 - 12.2022
MBA - Marketing And Human Resource
T . John Group of Institution
04.2001 -
Bachelor of Commerce - Marketing And Insurance
T . John Institute of Management And Science
04.2001 -
PUC - Commerce
Loyola Composite PU Collage
04.2001 -
High School Diploma -
St Joseph's Indian High School
04.2001 -
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