Sohan Somaiah

- Leading the Quality and Training vertical for merchant onboarding operations, ensuring adherence to evolving RBI compliance standards.
- Designing and implementing strategic QA frameworks to monitor performance and efficiency.
- Conducting high-impact training sessions for new and existing team members to enhance process accuracy and compliance readiness.

• Oversee and refine Quality evaluation plans in accordance with applicable policies and procedures for merchant onboarding at Cashfree.
• Maintain a critical eye on the effectiveness of the MO team and conduct training as per the new protocol as per the RBI Guidelines.

• Responsible for drafting and circulating detailed monthly QA reports outlining the QA scores and trends observed, clearly articulating any issues noted and remedial actions to be taken.

• Analyze client responses, documentation and KYC information and conduct due diligence review in support of detailed Cashfree's processes and procedures.

• Perform comprehensive KYC & AML reviews on institutional clients, including corporations, financial institutions, trust and other entity types, to verify their identity, ownership structure, and beneficial ownership