Customer-focused professional with over 10 years of experience in customer service and financial management, expert in relationship building, and sales growth.
Seeking a Customer Service Representative position, where I bring my customer relationship management and financial oversight skills to support your mission of delivering exceptional banking solutions and enhancing client satisfaction.
Professional mortgage advisor with a strong background in financial analysis, loan processing, and customer relationship management. Skilled in guiding clients through complex mortgage options, and ensuring compliance with regulatory standards. Known for fostering team collaboration, and consistently delivering results.
Overview
24
24
years of professional experience
Work History
Senior Mortgage Advisor
Galaxy Prime Mortgage Brokers L.L.C
07.2025 - Current
Coordinated with real estate agents, title companies, appraisers, and other stakeholders to ensure smooth transactions from origination to closing.
Mentored junior mortgage advisors, sharing industry insights and best practices to improve team performance.
Managed a large pipeline of loans efficiently without compromising on quality or customer service.
Conducted thorough pre-qualification assessments, ensuring clients had a clear understanding of their financial position before entering the home-buying process.
Collaborated with underwriters to expedite the loan approval process, ensuring timely closings for clients.
Mortgage Consultant
Huspy
01.2025 - 06.2025
Generate revenue for the company by efficiently submitting and processing client mortgage files
Prospect and recruit real estate agencies to join the Huspy Platform through my network, in-person visits and delivering introductory presentations.
Cultivate and maintain strong relationships with agencies in the portfolio to ensure ongoing engagements and satisfaction.
Acquire mortgage clientele via both partner networks and personal direct channels.
Provide guidance to clients regarding bank products, policies and processes, assisting them in selecting the optimal options to suit their needs.
Guide clients through the mortgage process from start to finish, providing assistance and oversight as needed.
Contribute to a variety of projects within both the channel and broader company
Mortgage Sales Advisor (Islamic Finance)
First Abu Dhabi Bank
01.2023 - 10.2024
Responsible for the early screening of home finance cases, including credit analysis and evaluation of the customer's repayment capacity.
Identify and acquire quality NTB (New to Bank) customers through various selling techniques and the activation of referrals.
Coordinated directly with developers for price updates, available properties, and direct walk-in customers.
Review and monitor daily activities related to sales and services to ensure highly efficient, and effective results.
Maintaining the accuracy of the documentation process, adherence to SOPs, and TAT.
Deferral closures, MIS, and securing assets under FAB by attending mandatory and additional training with proactive team engagement and involvement.
Relationship Officer
National Bank of Abu Dhabi
04.2009 - 12.2022
Multi Products
Auto Loans
Personal Loans
Credit Cards
Account Opening
Responsibilities:
Generating a prospect database through market surveys and bank CRM leads.
Developing a sales action plan to market and sell bank products and services to achieve bank targets and increase the customer base, in coordination with the branch manager.
Providing professional and high-quality service to meet customer requirements by adopting the highest recognized customer principles.
Plan for field work by conducting weekly meetings to schedule sales visits and view performance indicators constantly.
Submit the related sales report to the Branch Manager, provided with any required recommendations on a regular basis.
Handle difficult and sensitive customer issues, requests, and complaints, and act to promptly address and resolve these issues in due time.
Relationship Officer (Mortgages Home Finance)
Mashreq Bank (Islamic Division)
03.2008 - 03.2009
Responsible for early screening of Home Finance cases including Credit analysis and evaluation of repayment capacity of the customer.
Identifying, marketing and developing Housing Finance Client.
Helping the customer identify the right property, by introducing him to the bank approved developers
Assuring necessary compliance of policies and procedures related to Home Finance product
Co-ordinated directly with developers for price update, available properties and direct walk-in customers.
Interacting and updating the customer at every step from pre-approval to disbursement of loan
Murabaha Auto Finance Officer
Dubai Bank
10.2007 - 02.2008
Senior Sales Executive (Auto Loans)
CITTI Bank
06.2004 - 10.2007
Marketing Executive
H.S.B.C Bank
06.2002 - 10.2003
Education
MBA -
Ambedkar University
Hyderabad, India
01.2003
Bachelor's Degree - computer sciences, Statistics and Mathematics
Osmania University
Hyderabad, India
01.1998
Skills
Skilled in FinnOne and T24
Customer Relationship Management (CRM)
Proficient in financial analysis
Thorough documentation review
Data interpretation
Familiarity with mortgage regulatory standards
Advanced client relations
Skilled in resolving disputes
Fluent in multiple languages
Objective-oriented
Languages
English
Telugu
Hindi
Arabic
PERSONAL PROFILE
Visa Status : Employed
Residence Driving License : Valid UAE
Nationality : Indian
Timeline
Senior Mortgage Advisor
Galaxy Prime Mortgage Brokers L.L.C
07.2025 - Current
Mortgage Consultant
Huspy
01.2025 - 06.2025
Mortgage Sales Advisor (Islamic Finance)
First Abu Dhabi Bank
01.2023 - 10.2024
Relationship Officer
National Bank of Abu Dhabi
04.2009 - 12.2022
Relationship Officer (Mortgages Home Finance)
Mashreq Bank (Islamic Division)
03.2008 - 03.2009
Murabaha Auto Finance Officer
Dubai Bank
10.2007 - 02.2008
Senior Sales Executive (Auto Loans)
CITTI Bank
06.2004 - 10.2007
Marketing Executive
H.S.B.C Bank
06.2002 - 10.2003
MBA -
Ambedkar University
Bachelor's Degree - computer sciences, Statistics and Mathematics
IT Application Support Officer (yearly Contract) at Universal Galaxy Insurance BrokersIT Application Support Officer (yearly Contract) at Universal Galaxy Insurance Brokers