Sohel Arman
Dhaka,Bangladesh
Summary
Hard-working Team Leader with 8 years of experience in Hotel environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees. Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Team Leader
Le Meridien Dhaka
Dhaka , Bangladesh
2015.04 - Current
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Senior Executive
Best Western Lavinci
Dhaka , Bangladesh
2011.03 - 2015.03
- Championed upward feedback to empower staff in professional training and development.
- Aligned progress of multiple team projects with overarching company values, achieving agreed Key Performance Indicator targets.
- Spearheaded enterprising business initiatives, leading to revenue increases.
- Drafted and produced financial reports, presenting materials to High Net Worth clients.
Education
Bachelor of Commerce - Accounts
Titumir College
bangladesh 2005.02 - 2009.03
Skills
- Team development strategies
- Team supervision
- Cost-effective budget control
- Client support
- Employee performance reviews
- Resource allocation
- Key Performance Indicator (KPI) management
- POS system expertise
- Guest service
Languages
English
Fluent
Certification
- [Bangladesh Porjoton Corporation] Training -
Sports
I love to play football and cricket. and also like to swim.
Timeline
Team Leader
Le Meridien Dhaka
2015.04 - Current
Senior Executive
Best Western Lavinci
2011.03 - 2015.03
Bachelor of Commerce - Accounts
Titumir College
2005.02 - 2009.03
- [Bangladesh Porjoton Corporation] Training -
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