Sohel Shaikh
PUNE,MH
Summary
Dedicated Technical Support Engineer with 1 Year and 11 months of experience providing exceptional support and client services. Versatile professional with solid background in technical environments, looking to transition into new field. Developed critical problem-solving and communication skills through hands-on experience with technology and customer support. Ready to leverage these transferrable skills in new and dynamic setting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Engineer
Concentrix
12.2023 - Current
- Technical Support Advisor provided advanced technical support for dell products including desktops, notebooks and peripherals
- Troubleshoot and resolved hardware, software and network issues for clients via phone, emails and dedicated remote tools
- Collaborated with internal teams to escalate complex issues and ensure timely resolution
- Delivered excellent services and ensured high levels of satisfaction by guiding users through technical resolutions
- Managed and closed support tickets efficiently, documenting solutions and contributing to Dell's knowledge base
- Prepared comprehensive logs, implementation documentations to get approvals
- Managing the service to clients in such a way that the time and the utilizing the resources with high efficiency
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Resolved complex software and hardware issues for clients, enhancing their overall experience.
- Balanced competing priorities effectively, managing multiple open cases simultaneously while maintaining attention to detail and a commitment to quality service delivery.
Education
Be - Computer Engineering
International Institutes Of Information Technology
06.2022
Msbte -
Sant Gajanan Maharaj Polytechnic College
06.2016
Skills
- Testing Hardware
- Testing Software
- Excel
- Case Logging
- Diagnostics & Troubleshooting
- Networks
- Analytical thinking
- Communication
- Escalation Handling
- Reporting
- Office 365
- Windows
- Installation
- Jira
Certification
- Install and Configuring Active Directory, 02/01/25, 03/01/25
- Diploma Software Testing, 04/01/22, 11/01/22
Accomplishments
- Mentor of the Year, 09/01/24, 12/01/24, Awarded for maintaining and meeting the different parameters set to improve process efficiency.
- Best Value Add, 01/01/25, 02/01/25, Recognised to help organization in implementing ways and path to deliver the support at minimal cost to save the organizational resources.
Languages
English
Marathi
Hindi
Malvani
Personal Information
Title: Sr. Technical Engineer
Timeline
Technical Support Engineer
Concentrix
12.2023 - Current
Msbte -
Sant Gajanan Maharaj Polytechnic College
Be - Computer Engineering
International Institutes Of Information Technology
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