Sohinee Sinha
Howrah
Summary
Sohinee is an experienced Marketing and Sales Coordinator with a proven track record in enhancing client relationships and driving sales growth. Demonstrated expertise in customer relationship management, sales performance tracking, and client communication, honed through roles at Nittyaa Group and OrgSys Tech. Skilled in data analysis and order processing, with a strong background in ERP systems integration and SAP SD consultancy at Capgemini. Being adept at optimizing business processes to improve efficiency and accuracy, she is committed to leveraging her skills to achieve organizational goals and foster long-term client loyalty. A reliable and hard-working person with a strong background in SAP consultancy, she uses an analytical and problem-solving mindset to resolve complex system challenges. She is an organized innovator and meets tight deadlines with developed time management skills. Strong communicator with strengths in delivering client-specific solutions that build long-term client relationships. Proven success in identifying service delivery gaps and improving operational processes to exceed business targets. Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Marketing and Sales Coordinator
Nittyaa Group
Kolkata
01.2020 - 09.2021
- Coordinated daily sales activities, managing schedules and delegating tasks to team members.
- Developed and maintained strong relationships with key clients to foster loyalty and repeat business.
- Processed customer orders from initial contact to completion, updating CRM systems with sales data.
- Performed administrative tasks, including processing sales orders and issuing invoices.
- Remained knowledgeable on company products and services for effective client promotion.
- Encouraged repeat business through regular, personalised communication with key clients.
Associate ERP Consultant
OrgSys Tech
Kolkata
08.2017 - 11.2019
- Identified areas for system integration, enhancing data flow between different business processes.
- Liaised between technical teams and clients to translate business needs into technical requirements.
- Facilitated cross-functional meetings to discuss ERP project statuses and resolve any challenges.
- Performed system testing and debugging, addressing any issues prior to go-live.
- Developed comprehensive user manuals and documentation for ERP systems, facilitating easier adoption.
- Analysed client business processes to identify improvement opportunities in ERP system utilisation.
Associate SAP SD Consultant
Capgemini
Kolkata
05.2012 - 03.2016
- Established customer details, number range, and pricing configuration.
- Developed and validated custom T codes alongside user end patches.
- Developed points for SD-MM and FICO integration.
- Addressed user-end issues by resolving tickets related to SAP SD.
- Offered training to SAP users and delivered continuous support related to implemented solutions.
- Streamlined inventory management processes using SAP MM, leading to significant reductions in stock discrepancies and losses.
- Adapted workflow to meet need business needs.
- Communicated with clients to discuss requirements, utilising key meetings to build rapport and boost satisfaction.
- Optimised SAP configurations for improved process efficiency, reducing manual effort and enhancing data accuracy.
- Provided expert technical support and guidance on SAP modules, resolving issues promptly to maintain system performance.
Education
MBA - Marketing Management
ICFAI Business School
01.2009
B.Tech - Mechanical Engineering
Dr. BC Roy Engineering College, Durgapur
01.2007
Diploma - Mechanical Engineering
Engineering Institutes for Junior Executives
01.2004
ISCE -
St. Thomas High School
01.2001
ICSE -
St. Helen’s School, Howrah
01.1999
Skills
- Customer relationship management
- Sales performance tracking
- Client communication
- Data analysis
- Order processing
Languages
English, Hindi, Bengali
Certification
Completed in 2013
Timeline
Marketing and Sales Coordinator
Nittyaa Group
01.2020 - 09.2021
Associate ERP Consultant
OrgSys Tech
08.2017 - 11.2019
Associate SAP SD Consultant
Capgemini
05.2012 - 03.2016
MBA - Marketing Management
ICFAI Business School
B.Tech - Mechanical Engineering
Dr. BC Roy Engineering College, Durgapur
Diploma - Mechanical Engineering
Engineering Institutes for Junior Executives
ISCE -
St. Thomas High School
ICSE -
St. Helen’s School, Howrah
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