Sohini Bir
Kolkata
Summary
HR professional with extensive experience in resource deployment and HR operations. Proven expertise in ServiceNow implementation and project management, leading to significant process improvements and increased team productivity. Skilled in mentoring and collaborating with HR business partners to ensure efficient operations and strategic talent alignment.
Overview
11
11
years of professional experience
Work History
Senior Analyst
Deloitte Support Services India Pvt Ltd
05.2022 - 03.2025
- Executed training and development initiatives for Deloitte US professionals.
- Created succession and development plans in collaboration with HRBP's to gather performance data.
- Processed voluntary and involuntary separations efficiently for Deloitte professionals.
- Identified resource deployment opportunities within service lines for the US entity.
- Trained and mentored new team members on departmental processes.
- Collaborated with technical team to define ServiceNow transition requirements.
- Developed a comprehensive audit plan to uphold organizational quality standards.
- Maintained business-wise attrition database, notifying business leaders quarterly.
- Connect with Professionals to understand their career aspirations and deploy them to relevant roles.
- Track utilization of available resources and create additional scope of work for them.
- Implementation of Deployment strategies by leveraging COE's
Senior Associate
Amazon Development Centre India Pvt. Ltd
06.2018 - 04.2022
- Managing the Employee Life Cycle service through which employee master data records are kept up to date in the system (Peoplesoft). Basically, manages the complete Employee Life Cycle starting from hire till retire. Work closely with HRBP and HRDP's to ensure seamless operation and delivery.
- Working on Background checks of Employees.
- Transitioning new process from On Shore Team, creating process documents, updating SOP's.
- Responsible for proactively managing cases through process stages, with reference to Amazon policies and procedures, to agreed resolution. Must try to exceed Team productivity by improving self-utilization and completing work over and above what is assigned to self.
- Leading new Projects and Transitions.
- Updating Leave of Absence (Paid and Unpaid) and Return to Work in Peoplesoft.
- Responsible for providing daily, weekly and monthly reports to the leadership and Client team.
- Vendor Management.
- Managing the Work queue and Mailbox.
Information Process Enabler
Tata Consultancy Services
05.2014 - 03.2017
- Received transactions data on daily basis and re-organized it for analysis as per the SOP (standard operating procedure).
- Contacted customers/agents to remove any discrepancy in the received data.
- Processed the data with the help of the predefined formulae.
- Analyzed the results and recorded the fluctuations in the computed values as compared to the standard values.
Education
Bachelor of Arts - Mass Communication
South Calcutta Girls College
Kolkata01.2012
Skills
- Resource deployment and HR operations
- Training and mentoring
- Document management
- Project management
- HR shared services and process improvement
- ServiceNow implementation
- Process documentation
- SAP and PeopleSoft expertise
Career Accomplishments And Highlights
- Played a key Role in Transitioning and Transforming Manual Process to Service Now
- Worked on Projects which involved Payrate correction and update of 290000 employees in Amazon
- Implemented Service Improvement ideas which led to overall saving of 4 FTE's.
Timeline
Senior Analyst
Deloitte Support Services India Pvt Ltd
05.2022 - 03.2025
Senior Associate
Amazon Development Centre India Pvt. Ltd
06.2018 - 04.2022
Information Process Enabler
Tata Consultancy Services
05.2014 - 03.2017
Bachelor of Arts - Mass Communication
South Calcutta Girls College