Singing
Sohini Sen
Technical Delivery Manager
Kolkata
Summary
Results-driven Agile Technical Delivery Manager skilled in navigating complex logistical challenges to ensure compliance with service level agreements while consistently exceeding customer expectations. Expertise in monitoring and optimizing progress metrics to enhance project efficiency and effectiveness. Committed to delivering high-quality work on time and under budget, aligning project outcomes with strategic business objectives. Proven ability to foster collaboration among cross-functional teams, driving successful project delivery in dynamic environments.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Technical Delivery Manager
Tata Consultancy Services
11.2017 - Current
- Led a team of over 150 service delivery members.
- Implemented SAAS solutions through Azure VDI deployments.
- Managed O365 implementation for 14,000 users.
- Supervised SLA performance indicators, service credits, and client documentation.
- Supervised delivery governance, verifying business XLAs operated as intended.
- Participate in governance calls, customer SLA review meetings
- Worked with Operations team to understand business SLAs and implemented the same
- Oversee contractual agreements for any new deals
- Reviewed solution architecture proposals to provide technical direction to associated personnel.
- Applied agile project management and agile transformation techniques to Tech Refresh, Datacentre Migration Projects
- Delivered project proofs of concept compliant with client requests, internal policies and logistical realities.
- Drafted status reports for clients to illustrate ongoing accomplishments and reassure customers of compliance with planned milestones.
- Coordinated employee scheduling around delivery timeframes, resolving conflicts and supporting consistent availability of necessary competencies.
- Implemented best practices to drive quality IT project delivery
- Controlled account P&L, preserving financial margins.
- Detected and proactively remediated problems in technical delivery planning and scheduling, avoiding final delivery delays..
- Generated reports for IT project progress and performance.
- Ensure all resources are cross skilled to meet the customer deliverables
- Regular monitoring of service functions to understand whether the deliverables are on track
- Plan for optimization through various service improvements
Technical Architect
Tata Consultancy Services
01.2013 - 09.2017
- Developed Exchange on-premise architecture according to business needs.
- Collaborated with clients to determine project specifications and scope.
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
- Engineered architecture and infrastructure for 14000 users.
- Reviewed clients' overall app and infrastructure estate, business priorities and success criteria to design transformation plans.
- Provided technical leadership to team members during system design.
- Improved business productivity for clients by 50% by re-engineering and designing workload management software
- Applied hardware engineering and software design theories to develop appropriate interfaces.
- Set up secure databases and networks.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Designed and implemented system security and data assurance.
Technical SME
Accenture
11.2011 - 01.2013
- Designed and prepared technical reports, studies, and related documentation for Messaging and Collaboration for a pharmacy customer in US & UK
- Prepared proposal documentation and specifications based on user analytics.
- Supported enterprise and business goals by introducing new product and service offerings.
- Enhanced equipment operation through monitoring, diagnostics and proper maintenance.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Built, edited and tested customized computer system programs.
- Managed user accounts, permissions and group policies for optimal system security.
- Collaborated with management to identify and prioritize new development concepts.
- Improved user productivity and efficiency through system training and support.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Facilitated product development with implementation of standard best practices.
- Identified and recommended new products based on market research and consumer analysis.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
Windows Server Administrator
Tata Consultancy Services
10.2006 - 11.2011
- Orchestrated integration and communication of software upgrades.
- Contributed to development, administration and testing of disaster recovery plans.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Implemented internet and intranet applications on multiple platforms.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Evaluated software products to determine compatibility with existing systems.
- Diagnosed and resolved hardware and software issues.
- Led server infrastructure development, quality assurance, staging and production systems.
- Installed and configured network printers and other peripheral devices.
- Maximized system availability through development and testing of contingency plans.
Education
B.Tech in Compute Science - Computer Engineering
Heritage Institute of Technology
KolkataHigh School Diploma -
South Point High Scholl
KolkataSkills
Programme Management
Certification
MS AZURE ARCHITECT
Strategic G&T Advisor from INSEAD and TMC
The G&T Advisor role has enabled me to work as a G&T advisor in TCS. Some of the areas I have worked in are planning future offerings for TCS Hybrid Cloud
Accomplishments
Participated in Hands on generative AI training from IIT Kharagpur
Completed PSPO II Scrum Master certification
Received Star of the Month and excellence awards for contribution in the organisation
Mentored many associates to achieve their goals
Interests
Dancing
Swimming
Organising events
Timeline
Technical Delivery Manager
Tata Consultancy Services
11.2017 - Current
Technical Architect
Tata Consultancy Services
01.2013 - 09.2017
Technical SME
Accenture
11.2011 - 01.2013
Windows Server Administrator
Tata Consultancy Services
10.2006 - 11.2011
B.Tech in Compute Science - Computer Engineering
Heritage Institute of Technology
High School Diploma -
South Point High Scholl
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