Sohom Ghosh
Venue Manager At OYO
Kolkata
Summary
Productive senior venue manager with two years of experience. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. An organized and dependable candidate , successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. An effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain the quality of services and products. A collaborative leader who is committed to collaborating with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings
Overview
2
2
years of professional experience
21
21
years of post-secondary education
3
3
Certifications
Work History
Senior Venue Manager
Oyo weddingz.in
Kolkata
01.2022 - 10.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Accountable for all aspects of running the aligned venues successfully and delivering great business performance by co- ordination with the in-house venue operations team to provide impeccable customer experience.
- Maintaining professional code of conduct and healthy business relationship with all venue and business partners to ensure long term sustainability with smooth functioning across aligned venues.
- Responsible for the operational efficiency and customer satisfaction index of the aligned venues.
- Guide fellow aligned Venue Managers towards the attainment of optimum service and profit levels across all venues.
- Prepare periodic and statutory reports for higher management.
- Supervised events from start to finish using effective crowd control methods. Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Resolved problems, improved operations and provided exceptional service.
- Handled calls per day to address customer inquiries and concerns.
- Collaborated with team members to achieve target results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Onboarded new venues by entering employee information into systems.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
Human Resources Intern
Let's Grow More
Delhi
04.2021 - 09.2021
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Worked alongside global business leader to deploy new training strategies.
- Advocated for staff members, helping to identify and resolve conflicts.
- Supported efforts to optimize employee engagement, diversity and inclusion.
- Worked with team to coordinate company events.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Developed strong written and verbal communication skills.
- Drafted technical documents, social media posts and internal memoranda.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
Hospitality Intern
EMAAR HOSPITALITY
Dubai
10.2019 - 03.2020
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Developed skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
- Marketed and coordinated banquet rooms for social events and business meetings, increasing total revenue.
- Used [MICROS] to enter and maintain up-to-date information for the restaurant.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Answered telephone calls and emails to assist customers in making reservations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Managed an in-house bar.
- Organized recreational activities for the guests (shisha & games).
- Managed a food truck at Burj Park for 31st December and 1st January.
Education
Bachelor of Arts - Tourism Studies
International Institute of Hotel Management
Kolkata 07.2017 - 07.2022
Advanced International Hospitality Administration - Hospitality Administration And Management
International Institute of Hotel Management
Kolkata 07.2017 - 07.2021
CBSE -
Techno India Group Public School
Hooghly 07.2015 - 07.2017
ICSE -
Don Bosco
Bandel 04.2005 - 04.2015
Skills
Customer Service Experience
Certification
Dubai Municipality Health and Hygiene Certificate.
Timeline
Senior Venue Manager
Oyo weddingz.in
01.2022 - 10.2022
Human Resources Intern
Let's Grow More
04.2021 - 09.2021
Metvy Business Programme.
04-2021
IBM Design Thinking.
05-2020
Dubai Municipality Health and Hygiene Certificate.
12-2019
Hospitality Intern
EMAAR HOSPITALITY
10.2019 - 03.2020
Bachelor of Arts - Tourism Studies
International Institute of Hotel Management
07.2017 - 07.2022
Advanced International Hospitality Administration - Hospitality Administration And Management
International Institute of Hotel Management
07.2017 - 07.2021
CBSE -
Techno India Group Public School
07.2015 - 07.2017
ICSE -
Don Bosco
04.2005 - 04.2015
Similar Profiles
PARTH BHAYANIPARTH BHAYANI
Venue Manager at OYO Weddingz.inVenue Manager at OYO Weddingz.in
Sparsh MathurSparsh Mathur
Senior Manager - Events at OYO Hotel and Homes Pvt Ltd (Weddingz.in)Senior Manager - Events at OYO Hotel and Homes Pvt Ltd (Weddingz.in)
GAURAV KUMARGAURAV KUMAR
Cluster Head at Weddingz.inCluster Head at Weddingz.in