Sohome Das
Kolkata
Summary
Dynamic Customer Service Analyst with a proven track record at Nestlé India Ltd., excelling in supply chain management and process optimization. Adept at enhancing customer satisfaction through effective order fulfillment and relationship building. Skilled in SAP SD and problem-solving, driving efficiency and delivering results in fast-paced environments.
Overview
3
3
Languages
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Analyst
Nestle India Ltd.
Gurgaon
03.2018 - Current
- Focusing on enhancing the customer experience by ensuring that products are delivered on time, in full, and in accordance with customer specifications.
- Acting as a liaison between customers and the supply chain team. This involves addressing customer inquiries, providing updates on order status, and resolving any issues that may arise.
- Oversaw order fulfillment process by processing customer orders, coordinating with warehouses, and ensuring timely product delivery.
- Monitored inventory levels to maintain stock availability for customer demand while minimizing excess inventory through inventory control measures.
- Collaborated with sales and marketing teams to forecast customer demand, analyzing sales data and market trends to create effective demand plans.
- Analyzing supply chain performance metrics to identify areas for improvement. This includes tracking key performance indicators (KPIs) such as order accuracy, delivery times, and customer satisfaction.
- Identifying opportunities to streamline supply chain processes and improve efficiency. This may involve implementing new technologies, systems, or methodologies.
SAP ABAP Programmer and Support
India Steamship
Kolkata
03.2016 - 12.2017
- Designing, coding, and testing ABAP programs to meet the specific needs of the business. This includes creating custom reports, interfaces, enhancements, and forms.
- Providing ongoing support for existing ABAP programs and resolving any issues that arise. This may involve debugging and modifying existing code to enhance functionality or performance.
- Worked within applicable standards, policies and regulatory guidelines to promote safe a safe working environment.
- Collaborated with functional consultants and business stakeholders to gather requirements and understand business processes, ensuring developed solutions aligned with business needs.
- Created and maintained technical documentation for developed programs and processes to facilitate future reference and assist team members.
Dot Net Developer
Accenditore Software
Kolkata
01.2015 - 12.2016
- Led projects and analyzed data to uncover actionable improvement opportunities.
- Enhanced customer satisfaction by effectively resolving issues.
- Coordinated and planned tasks to deliver results on schedule.
- Worked within applicable standards, policies and regulatory guidelines to promote safe a safe working environment.
- Prepared various written communications, reports, and documents for team projects.
Education
B.E - Information Technology
University Institute Of Technology, The Univerty of Burdwan
Burdwan, West BengalSkills
- Order Management and Order Fulfillment
- Order processing
- Customer Service and Assistance
- Supply chain management
- Inventory management
- SAP SD
- Power BI
- Process improvement
- Sales reporting
- Retention strategies
- Customer loyalty
- Relationship management
- Problem solving
- Issue resolution
- Inbound and Outbound Calling
- MS Office
- Inventory Management
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Certification
- Online Examination and Evaluating System
- Image Registration Based on Log Polar Transformation
Accomplishments
- Best Order fulfillment Award
Best Distribution Stock Available Award
Projects
- Improvement of Distributor Stock Availability, SAP, MS Excel, Power BI, 01/01/23, 12/31/24, Effective stock availability requires robust inventory management practices., Accurate demand forecasting is crucial for distributors., Distributors work closely with suppliers for timely replenishment., Use of inventory management systems for real-time visibility., Maintaining a safety stock for unexpected demand spikes., Clear communication with retailers regarding stock levels.
- Order Fulfillment, SAP, MS Excel, Power BI, 01/01/22, 12/31/23, Receiving customer orders through various channels., Effective inventory management to ensure product availability., Providing customers with tracking information., Ensuring timely delivery for customer satisfaction., Shipping packed orders to customers., Keeping customers informed throughout the order fulfillment process.
Coursework Skills
- Improvement of Distributor Stock Availability, SAP, MS Excel, Power BI, 01/01/23, 12/31/24, Effective stock availability requires robust inventory management practices., Accurate demand forecasting is crucial for distributors., Distributors work closely with suppliers for timely replenishment., Use of inventory management systems for real-time visibility., Maintaining a safety stock for unexpected demand spikes., Clear communication with retailers regarding stock levels.
- Order Fulfillment, SAP, MS Excel, Power BI, 01/01/22, 12/31/23, Receiving customer orders through various channels., Effective inventory management to ensure product availability., Providing customers with tracking information., Ensuring timely delivery for customer satisfaction., Shipping packed orders to customers., Keeping customers informed throughout the order fulfillment process.
Timeline
Customer Service Analyst
Nestle India Ltd.
03.2018 - Current
SAP ABAP Programmer and Support
India Steamship
03.2016 - 12.2017
Dot Net Developer
Accenditore Software
01.2015 - 12.2016
B.E - Information Technology
University Institute Of Technology, The Univerty of Burdwan