Sojal Dalvi
Pune
Summary
Enthusiastic client service professional with a strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Relationship Officer
Skill Academy by Testbook
Pune
01.2023 - Current
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Utilized CRM tools effectively in order to manage relationships with customers.
- Participated actively in team meetings focused on improving overall customer experience.
- Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Resolved customer complaints and inquiries promptly to maintain positive relationships.
- Developed and implemented customer relationship management strategies to increase retention.
- Analyzed customer feedback to recommend product or service enhancements.
Sr. Customer Support Executive
Startek.com
Mumbai
09.2022 - 12.2023
- Examine escalated issues and identify optimal resolutions through effective communication with customers. Conduct timely follow-ups to verify the satisfactory resolution of complaints.
- Took initiative in addressing and resolving customer issues while prioritizing their satisfaction, resulting in improved levels of customer service.
- Coordinated with cross-functional teams to ensure timely resolution of customer queries.
Presales Consultant
Toppr.com
Pune
09.2021 - 06.2022
- Contacted prospective customers using prepared scripts
- Organized meetings with senior executives at Toppr.
- Collaborated with the sales team in creating client proposals.
- Increased team's revenue generation
Education
BBA - Business Administration And Management
DR.BABASAHEB AMBEDKAR MARATHWADA UNIVERSITY
04-2020
DIPLOMA IN FOOD TECHNOLOGY -
SNDT UNIVERSITY, MUMBAI
SSC -
PARAG VIDYALAYA HIGH SCHOOL, BHANDUP (MUMBAI)
Skills
- Business Development
- Problem-solving abilities
- Effective Communication
- Customer Retention Strategies
- Customer Service
- Strong interpersonal skills
Core professional strengths
- WILLINGNESS TO LEARN NEW THINGS
- PATIENCE
- CREATIVITY
- GOOD IN COMMUNICATION
- POSITIVE APPROACH
Languages
Marathi
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Customer Relationship Officer
Skill Academy by Testbook
01.2023 - Current
Sr. Customer Support Executive
Startek.com
09.2022 - 12.2023
Presales Consultant
Toppr.com
09.2021 - 06.2022
BBA - Business Administration And Management
DR.BABASAHEB AMBEDKAR MARATHWADA UNIVERSITY
DIPLOMA IN FOOD TECHNOLOGY -
SNDT UNIVERSITY, MUMBAI
SSC -
PARAG VIDYALAYA HIGH SCHOOL, BHANDUP (MUMBAI)
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